Regional Field Manager

As part of the applicant process, we would like to ask you to find 7-10 uninterrupted minutes to take a survey. We want to ensure you are a good fit for us and we want to be a good fit for you. We want this to be a win-win situation and most importantly, we want you to love coming to work every day. Only applications that complete the assessment will be considered for hire.

Take the survey here: https://go.cultureindex.com/s/KddB6QWrrs

About Us:

As leaders in high quality volume veterinary surgery known for affordability and convenient access, we operate a current network of 7 practices across Phoenix, Tucson and Flagstaff, Arizona. We have grown on average 30% per year for the last 6 years. Our environment is dynamic, collaborative, and dedicated to advancing veterinary surgical practices. We are committed to excellence and innovation in patient care. We have plans to expand the platform out of state in 2026 and are looking for experienced leaders that will grow with us.

Position Overview:

The Regional Field Manager is responsible for overseeing daily operations, staff performance, and process efficiency within their assigned market. This role involves direct management of market-specific activities, staff accountability, and client satisfaction while fostering a culture of growth and excellence.

Key Responsibilities:

Top-Priority Operational & Safety Responsibilities

• Conduct regular field travel to hospitals within the region to observe workflow, support Hospital Managers, identify operational needs, and maintain a strong leadership presence.
• Ensure medical workflows are consistently followed and optimized to support scalable, sustainable growth across all hospitals.
• Handle escalated client (and staff) complaints, particularly involving ER visits and patient deaths, and document appropriately.
• Monitor day-to-day activities and address market-specific issues promptly.
• Work with Hospital Managers (HMs) to ensure machine maintenance is up to date.
• Provide first-response support for issues related to the POS system, EzyVet, client refunds, and post-surgical follow-up.

Staff Leadership, Hiring, & Development

• Serve as the primary connection for HMs, acting as an active role model by demonstrating a strong work ethic, positive attitude, and excellent client service.
• Collaborate with Hospital Managers to onboard, train, and mentor new staff, fostering their professional development.
• Prepare training plans and schedules for new hires.
• Responsible for identifying, evaluating, and supporting Tech Experts and Field Trainers.

Accountability, Performance Management & Auditing

• Development and implementation of a detailed schedule for auditing hospitals and technician performance.
• Conduct quarterly evaluations of staff, holding them accountable for job duties and responsibilities.
• Perform routine employee reviews, prepare correction discussions, and help staff set performance goals.
• Conduct quarterly A-Player assessments for HMs and end-of-year reviews.
• Review, approve, and audit payroll for assigned hospitals to ensure accuracy, compliance, and timely submission.

Communication, Culture & Meetings

• Develop agendas and lead regular HM meetings to disseminate information, provide training, and align on goals.
• Act as a liaison between leadership and HMs, promoting core values through weekly shout-outs and fostering a positive team culture.
• Attend weekly leadership team meetings to report on KPIs, address inefficiencies, and propose solutions.
• Participate in quarterly leadership meetings, providing updates on market performance and goals.
• Collaborate with leadership and the Regional Veterinary Practice Manager to assess and address any staffing needs.

Measures of Success:

• Achieving a fully staffed and trained market team with low turnover.
• Consistently meeting KPI targets and maintaining process efficiencies.
• Maintaining high employee satisfaction scores and fostering a strong team culture.
• Delivering excellent client service with minimal complaints and swift resolution of issues.
• Individual doctor revenue performance reliably meets established benchmarks.
• Hospitals operate efficiently, maintaining low overtime while consistently meeting benchmarks for revenue per unit hour and surgeries per hour.
• Maintaining high technician efficiency by ensuring optimal staffing, clear task delegation, and consistent adherence to productivity and workflow benchmarks.
• Consistently contributes to organizational financial success through effective management of hospital operations, cost controls, revenue optimization, and alignment with company profitability targets.

Qualifications:

• 4+ years of progressive leadership experience in veterinary operations, includingmulti-site or regional oversightacross high-volume clinical or surgical environments.
• Proven track record in leading and developing Hospital Managers, including coaching performance, ensuring accountability to KPIs, driving culture, and managing escalations across multiple sites.
• Demonstrated success in operational excellence, including implementing standardization, process improvement, change management, and cross-hospital workflow optimization.
• Advanced leadership, communication, and project-management skills, with the ability to influence and motivate diverse teams, manage competing priorities, and execute strategic initiatives across a region.
• Experience managing budgets, forecasting, staffing models, and operational KPIsfor multiple hospitals or business units.
• Proficiency in Microsoft Office, Google Suite, and veterinary PIMS systems, with the ability to analyze data, build reports, and translate insights into actionable operational strategies.
• Strong problem-solving abilities, including comfort with high-velocity environments, ambiguity, and rapid scaling.
• Valid driver’s license and the ability to travel regularly to assigned hospitals(if relevant for your structure).

What we’ll offer in return:

• Highly competitive Compensation
• 36-40 hours per week, 4-day work week (Monday-Thursday), NO weekends
• Great Benefits - Health, Vision, Dental, 401K plus matching, Employee Discounts, PTO and MORE!
• Opportunity to be part of a team that provides exemplary service to communities, pets and their owners. Feel good about the difference you're making!
• We support your growth professionally and offer regular CE opportunities.
• Career advancement opportunities. We are a growing company.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance