Job Posting: Customer Service Representative

Job Description

SCADA Solutions, Inc., a leader in providing top-tier customer and technical support, is delighted to announce the opening for a Customer Service Representative. This role is a remote, full-time opportunity designed to offer premier support and solutions to our clients worldwide. At SCADA Solutions, Inc., we believe in harnessing the power of technology to simplify processes, enhance productivity, and improve customer satisfaction. Joining our team means becoming part of a supportive community dedicated to professional growth, innovation, and an exceptional service environment.

As a Customer Service Representative at SCADA Solutions, Inc., you will interact directly with our customers to address inquiries and resolve issues, while providing a seamless customer experience. This position requires outstanding communication skills, a high degree of adaptability, and a commitment to excellence in all customer interactions. Your role is crucial in maintaining our reputation as a company that values its customers and consistently delivers the assistance and care they deserve.

As a Customer Service Representative, you will enjoy:

• Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability• Flexible Schedules• Weekly Pay• Weekly Bonus Potential• Large, Stable Employer• Fast Career Opportunities• Work With Fun, Motivated People• Task Variety• Paid Comprehensive Training• 401K With a Competitive Company Match• Flexible Spending/Health Savings Accounts• Tuition Reimbursement

Duties and Responsibilities

• Respond to customer inquiries via phone, email, or live chat in a timely and accurate manner.
• Solve problems for customers with challenging issues through various mediums.
• Log all contacts and actions in our CRM system.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Sales, and Marketing teams.
• Manage multiple issues simultaneously in a fast-paced environment.
• Maintain up-to-date knowledge of our products and services.
• Provide proactive customer outreach to gauge success and offer new tools to help customers meet their consumer needs.
• Maintain a positive attitude and exhibit patience with difficult customers.
• Work closely with other team members to meet personal and team performance goals.
• Identify and recommend ways to continuously improve our processes and policies to enhance the customer experience.

Requirements

• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and interpersonal skills, with the ability to handle disputes and emergencies with professionalism.
• Experience working with Customer Relationship Management (CRM) tools.
• Ability to multitask, prioritize, and manage time efficiently.
• High school diploma or equivalent; higher degree in a relevant discipline would be advantageous.
• Capability to work comfortably in a fast-paced, remote environment.
• Strong problem-solving skills and the ability to think analytically.
• Enthusiasm for helping others with patience and a customer-first attitude.
• Technical aptitude and the ability to pick up new technology quickly.
• Availability to work possible shifts, weekends, or holidays.