Job Posting: Technical Customer Service Specialist at SCADA Solutions, Inc.

Job Description

SCADA Solutions, Inc. is excited to announce a career opportunity for a dedicated and skilled Technical Customer Service Specialist. This role is perfect for someone passionate about delivering exceptional customer service while navigating complex technical environments. As a Technical Customer Service Specialist, you will be at the heart of our commitment to our customers, serving as a vital link between our technological solutions and their application in dynamic operational settings. This position is full-time and fully remote, offering a flexible and progressive work environment.

In this role, you will collaborate with a multi-disciplinary team to facilitate seamless integration and continued support of our SCADA (Supervisory Control and Data Acquisition) systems across a diverse client base. You will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service. 

Working for you

What you get: 

• Paid Training 
• Career Growth Opportunities 
• Full Benefit Options 
• Great Work Environment 
• Weekends and holidays normally off 

Duties and Responsibilities

• As a Remote Technical Customer Service Specialist, you will be responsible for: 

  • Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases.
  • Performing routine call center activities concerning business products and services.
  • Using the tools provided to guide you through customer conversations. 
  • Providing customers with important information while communicating in a warm empathetic manner.
  • Gathering information to keep customer profiles and accounts up to date.
  • Using your computer knowledge to give exceptional customer service.

Requirements

• Have a high school diploma or equivalent. 
• Be able to successfully pass a criminal background check. 
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Have at least 6 months of customer service work experience.
• Typing Speed of 30WPM or higher.
• Have knowledge of desktop and portable devices.
• Have knowledge of relational databases, SSL and/or Servers.
• Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 3mbps or higher and ping results lower than 175ms.
• Secured workspace that has a door that separates you from the rest of your home.