Experienced Dental Receptionist

Job Description

Davis & Miller General Dentistry is excited to announce an opening for a dedicated Dental Receptionist to join our professional and friendly team. This full-time position is critical to the smooth operation of our practice, delivering high-quality service and support to our patients and staff. As a pivotal member of our front desk team, you will be the first point of contact for our patients, setting the tone for their experience in our clinic. 

The ideal candidate for this role should be a personable, detail-oriented individual with strong organizational and communication skills. Full-time hours are Monday - Thursday, 6:30 am - 3:30 pm. This position offers competitive wages and a comprehensive benefits package, including health insurance, paid holidays, accrued sick and vacation time, a 401(k) plan, and in-house dental care for employees and their families.

Duties and Responsibilities

• Greet patients warmly and assist them with their needs.
• Manage incoming calls, emails, and communications, providing precise information and forwarding messages as appropriate.
• Schedule and confirm appointments accurately, optimizing dentist and hygienist schedules while accommodating patient needs.
• Input and update patient information in our database to ensure accuracy and confidentiality.
• Process insurance forms and liaise with companies to confirm and clarify coverage.
• Manage billing procedures and collect patient payments.
• Prepare the daily schedule and organize the workflow to maximize efficiency.
• Answer patient inquiries regarding dental services and direct them to appropriate dental health resources as necessary.
• Coordinate specialist referrals and arrange follow-up appointments.
• Ensure the reception area remains clean and welcoming at all times.

Requirements

• Proven experience as a Dental Receptionist or similar administrative role in a dental office setting.
• Proficient knowledge of dental terminology and dental insurance processes.
• Strong familiarity with practice management software, preferably Eaglesoft.
• Excellent communication skills, including the ability to effectively communicate with patients, staff, and insurance providers.
• High school diploma or equivalent; further certification in Office Management is a plus.
• Exceptional organizational abilities with an aptitude for multitasking.
• Detail-oriented with a professional appearance and a friendly disposition.
• Ability to handle sensitive information confidentially.
• Capable of working independently as well as part of a team.