We are a growing local firm based in the Charlotte area. The demand from our clients to expand our services has grown dramatically  and we have an immediate need for a Customer Engagement Specialist to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. In this role, you will be responsible for facilitating the Engagement process for new products and services, ensuring a seamless experience for our customers.

Responsibilities:

• Interact with customers in a courteous and professional manner.

• Explain product and service offerings to customers.

• Assist customers with the enrollment process for new products and services.

• Answer any questions or concerns customers may have.

• Ensure all necessary paperwork is completed accurately and efficiently.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with team members to resolve any customer issues or complaints.

• Stay up-to-date on product knowledge and industry trends.

Qualifications:

• Excellent communication and interpersonal skills.

• Strong attention to detail and organizational skills.

• Ability to multitask and prioritize in a fast-paced environment.

• Previous customer service experience is preferred.

• Proficiency in basic computer skills.

• High school diploma or equivalent.