Job Posting: Marketing/CSR Representative at Elite Distributing Inc.

Job Description

Elite Distributing Inc., a leader in distribution and marketing services since 1985, is excited to announce an opening for a full-time Marketing/CSR Representative. This challenging and rewarding role offers the opportunity to be a part of our dynamic team, which is dedicated to excellence and effective customer engagement. We are seeking a professional who excels in a vigorous work environment and is keen to contribute to our ongoing success. Please note, this is an onsite position and is not available for remote work.

The Marketing/CSR Representative plays a crucial role in interfacing with our clients and ensuring their needs are met with the utmost satisfaction. This position is designed for individuals passionate about customer service and marketing, looking to thrive in a fast-paced setting. At Elite Distributing Inc., we specialize in fostering potential into leadership through comprehensive training in sales, customer service, recruiting, and team development within a vibrant, energetic culture.

Duties and Responsibilities

• Engage directly with customers to provide responses and solutions to inquiries and ensure outstanding service.
• Develop and implement strategic marketing plans that contribute to brand growth and improved market share.
• Coordinate with sales teams to identify customer service issues and develop practical solutions.
• Analyze customer feedback and collaborate with the management team to enhance the customer service experience.
• Manage social media platforms and create content that aligns with the brand’s marketing strategies.
• Conduct product demonstrations to educate customers on the latest products and services.
• Participate in training sessions to improve skills and gain insights about the latest marketing and service trends.
• Assist in the organization of promotional events to engage potential and existing customers, fostering brand loyalty.
• Maintain detailed records of customer interactions and transactions, reporting issues back to management for action.
• Evaluate customer complaints and coordinate with departments to address them efficiently.
• Support recruitment and training of new team members, guiding them through the orientation process.
• Regular evaluations of performance, aiming for continuous improvement and career advancement within the company.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field; equivalent professional experience may also be considered.
• Proven track record of managing customer relations and creating successful marketing campaigns.
• Strong understanding of social media management and content creation.
• Exceptional communication and interpersonal skills, with an emphasis on engaging effectively with diverse client groups.
• Ability to work collaboratively in a team-oriented environment.
• Demonstrated ability to handle multiple tasks, prioritize duties, and execute tasks in a high-pressure environment.
• Aptitude for problem-solving and decision-making with keen attention to detail.
• Energetic, motivated, and driven, with a consistent track record in meeting and exceeding job responsibilities.
• Willingness to participate in a 4-day orientation to become well-acquainted with the company's procedures and values.
• Flexibility to work in various roles and capacities as business needs evolve.
• No prior experience necessary to start; drive and determination will define qualification for higher positions.
• Readiness for frequent evaluations to consider eligibility for advancement to management positions.