Job Posting: Receptionist at Complete Logistical Services

Job Description

Complete Logistical Services is excited to announce an opening in our dynamic team for a dedicated and professional Receptionist. This full-time position is based in our fast-paced office, requiring a candidate who thrives within a bustling environment. As the first point of contact for our visitors and callers, the Receptionist plays a pivotal role in setting the tone for professionalism and efficiency inherent to the reputation of our company.

Please note, this position requires daily onsite attendance as it is not a remote job. This role is ideal for someone passionate about providing outstanding customer service and who can effectively manage multiple tasks while maintaining a warm and welcoming demeanor.

Duties and Responsibilities

• Welcomes visitors by greeting them, in person or on the telephone; screening, answering and referring inquiries.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges. Is responsible for maintenance and troubleshooting of the visitor badge system.
• Directs visitors in person or on the telephone by using employee and department directories, providing clear and precise directions.
• Transfers calls to voice mail when appropriate personnel are unavailable and takes and delivers messages via email, if needed.
• Maintains a safe, clean, and organized reception area and complies with procedures, rules, and regulations.
• Maintains continuity among work team by documenting and communicating actions, irregularities, and continuing needs to provide continuous coverage.
• Responsible for updating and maintaining the front desk guidebook.
• Update and manage OfficeSpace software.
• Create and place nametags as needed.
• Receive, process, and deliver incoming/outgoing USPS Mail and courier packages.
• On-site Liaison with Facilities and Landlord for service tickets and maintenance requests.
• Provide other administrative and operational support to the Facilities Department, and to other departments as requested.
• FM Helpdesk management – monitor, coordinate, and respond to job requests.
• Coordinate with third-party suppliers/contractors, including attending quarterly suppliers review meetings, monitoring performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Project work as required.

Requirements

• REQUIRED: High School diploma, or equivalent combination of education and experience.
• Minimum six (6) months of front desk and switchboard experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Visio, PowerPoint).