Job Description
Complete Logistical Services is excited to announce a new career opportunity for a skilled and dedicated IT Service Technician. This critical role is designed to support our operations by ensuring the optimal performance and reliability of equipment and systems. Situated as a Full-Time position, the ideal candidate will be involved in hands-on technical activities. We emphasize that this position is not remote and requires the technician's physical presence for execution of duties efficiently.
The Service Technician will be an integral part of our technical team, focusing on the maintenance and repair of various advanced systems including Mobile Robotics' (OMR) Automated Guided Vehicle (AGV) systems. This position is vital to our mission of delivering high-quality service and solutions to our clients, and thus requires a professional with a robust technical background, combined with a strong commitment to customer service.
Duties and Responsibilities
- Perform installation, repair, and maintenance of AGV systems as directed by Service Supervisors and/ or Project Managers.
- Travel to customer sites regularly, sometimes on short notice, to address technical issues and system deficiencies.
- Execute electromechanical installation, hardware assembly, repairs, and troubleshooting for AGV components, including wiring and calibration.
- Configure and update software for AGV system parts, ensuring correct functionality.
- Maintain detailed records of maintenance and repairs using the OMR ticketing system.
- Conduct technical activities such as fault diagnostics, software testing, hardware calibration, and system performance analysis.
- Review and interpret technical documentation and schematics to solve system issues and provide updates as necessary.
- Observe and assess system performance, identifying and resolving operational challenges.
- Collect, analyze, and report on system performance data to assist in troubleshooting and improving AGV functionality.
- Provide feedback and suggestions for system improvements based on service activities, collaborating with the wider technical team to develop maintenance plans.
- Offer guidance to customers’ technical teams on maintaining and operating AGV systems as directed.
- Professionally represent OMR during customer interactions and site work.
- Actively participate in Oceaneering’s safety and quality programs.
- Continuously seek and suggest improvements to service processes, including cross-departmental optimization.
- Participate in special projects and continuous improvement initiatives as assigned.
- Other duties as directed by management teams.
Requirements
- Experience in Mechanical, Electrical, or Computer Science disciplines.
- 2-3 years of experience in service or maintenance engineering, particularly with electromechanical systems.
- 2-3 years of experience within a service environment, handling customer interactions and troubleshooting.
- Willingness to travel 60%-75% to customer locations within North America.
- Valid driver’s license.
- Proficient in English, both written and verbal.
- Strong customer service orientation and ability to work independently under tight schedules.
- Ability to analyze complex technical issues and provide effective solutions.
- Proficiency in Microsoft Office suite and other software tools.
