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Location: Boston, MA (Focus on Framingham, Somerville, Everett, and East Boston) Reports to: Director of Operations / Managing Partner / Director of Business Development
At Jeffrey Glassman Injury Lawyers, we believe that justice should be accessible to everyone, regardless of the language they speak at home. As a staple of the Boston legal community, we are committed to serving the Lusophone (Portuguese-speaking) community with the same intensity and excellence we bring to every case. We aren't just looking for a translator; we are looking for an advocate.
The Portuguese Community Ambassador is the face and voice of our firm within the Portuguese-speaking community. You will be the primary point of contact for clients who need a champion who understands not just their language, but their culture. From the initial "What do I do now?" phone call to the final settlement, you will ensure our clients feel seen, heard, and protected.
The First Contact: Manage all incoming Portuguese-language inquiries. You will lead the initial intake process, identifying the core facts of a case while providing a compassionate ear to those in distress.
Case Liaison: Act as the dedicated point of contact for Portuguese-speaking clients. You will demystify the legal process, explain medical documentation requirements, and keep them updated on their case status.
Cultural Content Strategy: Collaborate with our marketing team to ensure our Portuguese-language messaging—from social media to billboards—is culturally authentic and resonates with the local Brazilian and Portuguese demographics.
Grassroots Outreach: Represent the firm at community festivals, church events, and local business gatherings in hubs like Framingham, Somerville, and New Bedford.
Legal Interpreting: Provide high-level interpretation during attorney-client meetings and depositions to ensure no detail—legal or emotional—is lost in translation.
Trust Building: Help potential clients overcome the "fear factor" of the legal system, explaining their rights under Massachusetts law in a clear, relatable way.
Bilingual Mastery: Complete fluency in both Portuguese and English. You must be able to navigate professional legal and medical terminology in both languages.
Exceptional EQ: You will be working with people during some of the most stressful moments of their lives. Patience and empathy are mandatory.
Cultural Nuance: A deep understanding of the diverse Portuguese-speaking community in Massachusetts (recognizing the distinct cultural nuances of Brazilian, European Portuguese, and Cape Verdean clients).
Communication Prowess: Ability to break down complex "legalese" into simple, actionable advice.
Proactive Mindset: You don’t wait for things to happen; you anticipate client needs and solve problems before they escalate.
Experience in personal injury law, workers' compensation, or insurance.
Background in community organizing, sales, or social work.
Active presence or connections within the local Portuguese-speaking business or community networks.
Make a Real Difference: You will be the reason a family gets the medical care and compensation they deserve instead of being ignored by an insurance company.
Professional Growth: We are looking to grow our Lusophone department, and this role is the cornerstone of that expansion.
A "Boston Strong" Team: We work hard, we win big, and we treat our staff like family.
Compensation: Competitive salary plus performance-based bonuses that reward your impact on the firm's growth.