We are excited to announce the opportunity to join our dedicated team at Tyler Hanis DDS in the essential role of Front Office/Insurance Coordinator. Located in the heart of our community, our practice prides itself on delivering top-notch dental care, cultivated with expertise, compassion, and a warm, welcoming environment. This full-time position offers the unique opportunity to enhance patient experiences and optimize operational flows within our facilities.  We welcome applicants with front office experience.

The Front Office/Insurance Coordinator is crucial to maintaining the smooth operation of our practice. This is not a remote job; the successful candidate will be based onsite, engaging directly with patients and staff. This role requires a proactive, detail-oriented professional capable of multitasking and thriving in a fast-paced environment.

3 years dental experience highly preferred

Duties and Responsibilities

• Manage the front office area and serve as the first point of contact for all incoming patients and visitors.
• Handle patient scheduling and appointment confirmations to maximize office flow and reduce waiting times.
• Verify patient insurance eligibility, process insurance claims, and handle billing and payment transactions.
• Maintain meticulous records of patient interactions, transactions, and personal information ensuring privacy and compliance with HIPAA guidelines.
• Coordinate with dental staff to manage daily operation schedules effectively.
• Communicate effectively with insurance providers to confirm coverage details and resolve any issues regarding claim disputes.
• Prepare and submit detailed insurance claims forms for patient treatments.
• Assist in the management of office supplies and inventory to ensure resources are optimally utilized.
• Engage in continuous education regarding the latest office management technologies and insurance policies to facilitate streamlined office operations and customer satisfaction.
• Provide empathetic support and guidance to patients, explaining insurance benefits and helping them navigate their coverages.
• Support the management team with ongoing projects and daily tasks, confirming that all office operations align with practice's standards and expectations.
• Uphold a professional and friendly office environment, contributing to a safe and positive patient experience.

Requirements

• Proven experience as a Front Office Coordinator, Insurance Coordinator, or similar role within a healthcare or dental environment.
• Strong organizational and time management skills, with the ability to prioritize tasks efficiently.
• Excellent verbal and written communication skills; adept at handling phone and direct interactions with confidence and professionalism.
• Thorough understanding of health insurance processes, including claims submissions and billing procedures.
• High proficiency in using dental office software and patient management systems.
• Detail-oriented personality, with a strong emphasis on accuracy and patient confidentiality.
• Commitment to delivering excellent customer service and patient care.
• Flexibility to adapt to changing environments and willingness to contribute to a team-oriented workspace.
• Must have a collaborative spirit and a fun attitude, vital for maintaining a positive atmosphere among staff and patients.
• Ability to work full-time hours and occasionally extended hours as needed to accommodate patient schedules and office demands.