Job Description
Draper Dental is excited to announce an opening for a dedicated and detail-oriented Front Office Coordinator to join our dynamic team. This full-time position plays a crucial role in upholding the smooth operation and friendly environment our patients have come to expect. As the first point of contact, the Front Office Coordinator ensures that all office interactions are conducted with professionalism and care. Please note, this is an on-site position and is not eligible for remote work. Hours are 8-5 M-W, 7-3 on Thursday. Free dental care to all team members!
The successful candidate will be charged with maintaining a welcoming atmosphere and managing various administrative tasks to support patient care and office efficiency. Our ideal candidate will be someone who thrives in a fast-paced medical office setting, demonstrates exceptional organizational skills, and exhibits a proactive approach to problem-solving. If you have a passion for healthcare and a commitment to exceptional patient service, Draper Dental offers a rewarding opportunity to advance your career in a supportive and dynamic environment.
Duties and Responsibilities
- Open the front office on-time and ensure readiness to receive patients according to the office procedures.
- Warmly greet and check in patients, using named recognition and alert staff of patient arrival.
- Answer incoming calls and manage the telephone system including checking voicemail messages.
- Maintain and update patient records with accuracy in the Practice Management system.
- Coordinate patient appointments and manage scheduling to optimize clinic flow.
- Assist with patient inquiries regarding services, procedures, and billing.
- Monitor office supplies and work with the Practice Administrator to ensure necessary inventory is maintained while keeping costs low.
- Handle insurance verifications and communicate effectively with insurance providers to facilitate patient care.
- Process payment transactions and provide receipts to patients while ensuring accuracy in billing practices.
- Maintain the cleanliness and organization of the reception area to uphold a professional and welcoming environment.
- Assist in the preparation of thank-you cards and new patient welcome packages.
- Follow-up on missed appointments and manage the recall system to ensure patient retention and care continuity.
- Participate in staff meetings, uphold office policies, and contribute to the team by providing and receiving input graciously.
Requirements
- Proven experience as a Front Office Coordinator or similar administrative role in a healthcare setting.
- Exceptional communication and interpersonal skills, with proficiency in English.
- High school diploma required; further certification in Office Management or a related field is a plus.
- Strong understanding of office management and daily operations in a dental or medical practice.
- Computer literate with capability in email, MS Office, and patient management software.
- Excellent organizational and multitasking abilities.
- A patient-oriented approach with outstanding problem-solving skills.
- Commitment to professional ethics and a friendly demeanor under pressure.
- Ability to handle sensitive information confidentially.
- Must meet physical requirements of the position, such as the ability to move quickly throughout the clinic and assist in the adjustment of equipment.
