Job Posting for Dental Receptionist / Patient Care Coordinator at Hicks Dental Group
Job Description
Hicks Dental Group, located in the scenic town of Prescott, Arizona, is excited to announce a job opening for a full-time Dental Receptionist / Patient Care Coordinator. This position is an excellent opportunity for individuals who are enthusiastic about contributing to a patient-centered, professional dental care environment. Being part of our team means you are not just taking a job; you are embracing a role where you can genuinely impact our clients' health and happiness.
This is not a remote position, requiring the successful candidate to manage our front desk operations and ensure that all patient interactions are handled with the highest level of courtesy and professionalism. If you believe you are a match for this position, we encourage you to read further about the specific duties and requirements associated with this role.
Duties and Responsibilities
- Welcome patients and visitors by greeting them in person or on the telephone, answering or referring inquiries with warmth and professionalism.
- Manage appointment scheduling, modify appointments as necessary, and keep a high level of communication with patients about timing and services.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Protect patients' rights by maintaining confidentiality of personal and financial information.
- Prepare dental office for next day’s patients by checking daily appointment lists and organizing patient files.
- Process payments from patients for services rendered and prepare billing statements accurately.
- Verify patient insurance details and communicate any coverage concerns both to patients and professionals within the clinic.
- Provide a smoothing link between patients and the dental care team; ensure communication of all relevant information to support patient care plans.
- Handle patient care logistics, including the preparation and maintenance of treatment rooms and workstations.
- Enhance patients' experience by resolving their service issues and attending to any special requirements or accommodations they might need.
- Conduct follow-up phone calls to patients for reminders and to gauge their recovery, post-treatment.
Requirements
- Excellent interpersonal communication skills to interact professionally with customers and team members.
- Positive attitude and professional demeanor at all times.
- Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
- Must be a reliable and adaptable team player.
- Proficient in computer applications, including patient management software, with a keen attention to detail.
- Previous experience in dental office operations or a strong understanding of dental terminology and procedures preferred.
- Ability to maintain strict confidentiality regarding patient health information.
- High school diploma or equivalent; further certification in office management or a related field is a plus.
- Ability to stand or sit for prolonged periods and manage reception area equipment and machinery.
