Job Description
We are looking for a creative, tech-savvy professional to help explore and implement foundational AI capabilities within the ServiceNow platform. While this is not a traditional AI/ML engineering role, it will focus on enhancing workflows, user interactions, and process automation using early-stage ServiceNow AI tools. Note: This is a growth-oriented role. Direct experience with ServiceNow AI is not expected. We are seeking someone who is curious, adaptable, and capable of applying AI-enablement principles to business processes in a secure environment.
Duties and Responsibilities
- Explore and implement foundational ServiceNow AI capabilities, such as Virtual Agent, Agent Assist, search optimization, and entry-level automation.
- Assist in designing, refining, and guiding AI prompt logic and conversational workflows to optimize user interactions and system responses.
- Collaborate with platform and operations teams to improve service response and user efficiency through innovative AI solutions.
- Evaluate existing workflows and operations to assess where AI can add value, proposing use cases for future development and integration.
- Monitor the outcomes and effectiveness of AI implementations, iterating on designs and strategies to enhance performance and accuracy in real-time environments.
Requirements
Required Qualifications
- Active TS/SCI with Full Scope Polygraph.
- Familiarity with process automation, workflow optimization, or chatbot/virtual agent design.
- Strong analytical and communication skills.
- Willingness to learn ServiceNow AI tools and experiment with real-time applications.
Preferred Qualifications
- Experience with ServiceNow (particularly Virtual Agent or Agent Assist) or other enterprise platforms.
- Background in prompt writing, low-code/no-code automation, or digital transformation efforts.
- Understanding of AI fundamentals, such as Large Language Models (LLMs), generative AI, and intent classification.
- ServiceNow certifications such as Certified Application Developer or Virtual Agent Implementation Specialist are a plus, but not required.
This is an exciting opportunity to help shape how AI tools are used to streamline processes and improve user experience in a secure environment. If you enjoy solving workflow problems with emerging tech—and are excited to grow your AI skillset—this role is for you.
