Property Management Assistant

REMOTE PROPERTY MANAGEMENT ASSISTANT – MEXICO

We manage a large portfolio of residential rental properties in the Orlando, Florida area and are looking for a highly organized, dependable, and professional Remote Property Management Assistant located in Mexico who can work remotely while supporting our U.S.-based property managers and office staff.  We are looking to hire a qualified team member immediately. 

Position: Remote Property Management Assistant
Location: Mexico – 100% Remote
Schedule: Full-Time, Monday–Friday
Working Hours: Must be available during Orlando, Florida business hours (Eastern Time, same as New York City).  9:00am to 5:30pm EST.

Responsibilities

• Respond to tenant and property owner emails, texts, and phone calls
• Coordinate maintenance requests with tenants, vendors, and property managers 
• Enter and update information in AppFolio
• Assist with rent collection and follow up on delinquent accounts
• Prepare notices, letters, emails, and other tenant communications
• Maintain accurate tenant, owner, and property records
• Follow up with prospective tenants and leasing inquiries
• Assist with lease renewals and move-in/move-out coordination
• Track outstanding tasks and make sure deadlines are met
• Provide general administrative support to our Orlando property management team

Qualifications

We are looking for someone who:

• Lives in Mexico
• Has excellent spoken and written Spanish and English skills
• Team members that work with urgency
• Team members that are able to problem solve
• Team members that are proactive, rather than someone waiting to be told what to do.
• Team members that communicate professionally with tenants, owners, vendors and other team members.
• Has strong customer-service and telephone skills
• Is highly organized and detail-oriented
• Is comfortable handling multiple tasks and priorities
• Is dependable and able to work independently
• Has reliable high-speed internet and a professional home workspace
• Is comfortable working with Microsoft Office, email, cloud-based systems, and online communication tools
• Can work full-time during U.S. Eastern Time business hours

Preferred Experience

Candidates with any of the following experience will receive priority consideration:

• U.S. property management experience
• AppFolio experience
• Real estate experience
• Maintenance coordination experience
• Leasing experience
• Tenant/customer service experience
• Experience working remotely for a U.S.-based company

Competitive compensation based on experience and qualifications.