We are looking for a Customer Service Manager to keep customers informed and coordinate smoothly with dispatchers and drivers. This position helps reduce delivery issues, speed up responses, and ensure field teams have the information they need.

Responsibilities

• Respond to customer inquiries by phone, chat, and email

• Coordinate requests with dispatchers and contractors

• Keep simple logs of requests and update statuses in the system

• Escalate issues and follow up until resolved

• Help improve reply scripts and message templates

Schedule and Pay

• Remote work, must live and be located in the United States while working

• $20.00-26.00 per hour, paid regularly

• Flexible schedule, 30 to 40 hours per week preferred, part time considered

Requirements

• US resident or authorized to work in the United States

• Clear English communication for customer contact

• Basic computer and email skills

• Patient attitude and willingness to solve problems

• Customer support experience is a plus but not required

What We Offer

• Supportive remote team

• Ongoing training to improve skills

• Opportunities for growth and increased responsibility

• Stable long term work for reliable performers

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