Job Opening: Dental Treatment Care Coordinator

Folsom Family Dentistry

Job Description

We are excited to announce that Folsom Family Dentistry is currently looking for a dedicated and professional Dental Treatment Care Coordinator to join our dynamic team. This is a Full-Time position ideal for someone passionate about comprehensive dental care and patient management. As this role is central to our operations and patient interactions, it requires onsite presence at our facilities; thus, it is not a remote job opportunity.

The Dental Treatment Care Coordinator at Folsom Family Dentistry acts as a crucial liaison between our patients and the dental care team. The prospective candidate will play a vital role in enhancing the patient experience by managing detailed aspects of treatment planning, financial agreements, and coordination of care. The Coordinator ensures that every patient is well-informed, comfortable, and prepared for their dental treatments, reflecting our clinic's commitment to high-quality care and patient satisfaction.

Our office’s core value is “treat others the way you want to be treated”, or the Golden Rule. It is important that every team member embodies this principal to ensure a positive, enriching environment for one another and also for our wonderful patients.

Duties and Responsibilities

• Act as the primary point of contact for patients, explaining treatment options and plans methodically and empathetically.
• Discuss financial costs and various payment options with patients, ensuring they are fully informed and comfortable with their commitments.
• Coordinate effectively with insurance providers to handle claims, secure pre-authorizations, and manage reimbursements.
• Schedule appointments, follow-ups, and manage the dental office schedule to optimize patient flow and treatment timelines.
• Review and confirm dental treatment plans and consent forms with patients, ensuring clarity and accuracy.
• Monitor patient treatment progress and update records in the management system accordingly.
• Develop and maintain strong relationships with patients, enhancing their trust and loyalty to the facility.
• Collaborate closely with dental staff to align treatment schedules and resource availability.
• Ensure compliance with all health, safety, and infection control regulations within the practice.
• Continuously update job knowledge by participating in educational opportunities and reading professional publications.

Requirements

• Prior experience in a Dental Treatment Care Coordinator position or similar role highly encouraged.
• Ability to blend effectively with a growing, positive team, contributing to team spirit and cohesiveness.
• Excellent communication skills, including the ability to discuss complex treatment plans clearly and convincingly.
• Outstanding customer service skills, with a strong focus on patient-centered care.
• Knowledge of dental terminology, procedures, and insurance practices.
• Proven organizational skills, with the capability to manage multiple tasks and schedules efficiently.
• High level of empathy and professionalism to deal with diverse patient needs and situations.
• Competence in using dental software and tools necessary for treatment planning and scheduling.
• Commitment to ongoing professional development and training in dental healthcare customer management.
• Availability to work on a full-time basis with on-site requirements.