Job Description

RC Enterprises 

We’re seeking a pleasant, outgoing customer service representative that can help our customers with product questions quickly and efficiently. By addressing customer problems and product difficulties, as well as communicating in a professional and friendly manner, the customer service associate will play an important role in client retention.

You’ll use your multitasking abilities to listen to and chat with clients You’ll be able to quickly acquire the confidence and trust of your customers. To be successful in this job, you must be able to retain a thorough understanding of goods and services as well as be an excellent communicator. Detail-oriented candidates are the best candidates.

Customer Service Associate Duties & Responsibilities:

• Attending training seminars to expand product knowledge and improve customer service abilities.
• Answering client questions by phone, walk-in, mail, fax, and email.
• Identifying the requirements of the consumer.
• Inquiries are forwarded and escalated to the appropriate people and departments.
• Contacting consumers to provide timely updates on the status of their inquiries.
• Customer service is second to none.
• Customer information is updated as needed.
• Information confidentiality must be maintained.
• As needed, perform other responsibilities.

Customer Service Associate Requirements:

• No experience required
• Successful completion of the training offered.
• Outstanding verbal and written communication abilities.
• Strong interpersonal skills.
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