Job Posting: Front Desk Insurance Coordinator at Daybreak Dental

Job Description

Daybreak Dental, a leader in providing quality dental care, is excited to announce an opening for a dedicated and detail-oriented Front Desk Insurance Coordinator. This full-time position is ideal for individuals passionate about enhancing patient experiences from the first point of contact. Importantly, this is an on-site role at our well-equipped and friendly office. The position will be 4 days to start with the possibility to go to 5 days. Bilingual is a plus!

The successful candidate will be instrumental in ensuring all front desk operations are conducted efficiently, with specific emphasis on handling dental insurance and billing processes. Daybreak Dental is committed to providing exemplary services and relies on our front desk team to maintain the smooth operation of all insurance-related activities. 

Duties and Responsibilities

• Provide a warm, professional patient experience from check-in to check-out 
• Manage appointment scheduling and confirmations to support efficient office flow
•  Verify insurance eligibility and benefits to ensure accurate billing 
• Assist with treatment plan presentation and collection of patient co-insurance 
• Handle phone calls and patient inquiries with empathy and efficiency

Requirements

• 1–2 years of front desk experience in a dental office 
• Strong knowledge of dental insurance, billing, and verification 
• Excellent communication and customer service skills 
• Confidently manage patient calls, texts, and emails 
• Optimize the schedule to support efficient patient flow and care 
• Present treatment plans and educate patients clearly and confidently
•  Verify benefits; submit claims, attachments, and appeals
•  Collect payments, manage follow-ups, and support case acceptance 
• Proficiency with Open Dental software

If you are a motivated, dependable team player with dental front desk experience, we’d love to hear from you!