Job Posting: Chat Representative at Cal Paso Solar Electric

Job Description

At Cal Paso Solar Electric, we are excited to announce the opening for a Full-Time Chat Representative position. This role is perfect for individuals looking to advance their career in a dynamic, technology-driven environment while contributing to the sustainable energy movement. The opportunity is fully remote, allowing you to work flexibly from the comfort of your home, anywhere across the globe. Our Chat Representatives play a crucial role in interfacing with our clients, providing immediate support, and enhancing our overall service delivery.

As a cornerstone of our customer support team, the successful candidate will be expected to manage a variety of customer inquiries with precision and empathy. Through live chat, you will be addressing customer needs, providing product and service information, and resolving any emerging problems that our clients might face with accuracy and efficiency.

Duties and Responsibilities

• Respond promptly to customer inquiries through live chat.
• Resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Escalate unresolved issues to the appropriate internal teams.
• Keep records of customer interactions and follow communication procedures.
• Meet personal/team customer service targets and call handling quotas.
• Manage large amounts of incoming chats.
• Track record of over-achieving quota.

Requirements

• High school diploma or equivalent; associate's or bachelor’s degree preferred.
• Proven customer support experience or experience as a client service representative, specifically in a chat-based role.
• Strong written communication and typing skills.
• Ability to multitask, prioritize, and manage time effectively.
• Tech-savvy and comfortable using chat software and Customer Relationship Management (CRM) tools.
• Strong problem-solving skills.
• Display patience and empathy in all customer interactions while maintaining a professional demeanor.
• Attention to detail.
• Excellent team player capable of working in a collaborative environment.