Job Posting: Entry-Level Customer Support

Vincere Management Group

Job Description

Vincere Management Group is excited to announce an opening for an Entry-Level Customer Support position at our bustling downtown office. We are looking for a dedicated individual who is eager to start their career in customer service and support. This full-time position offers a unique opportunity to develop professional skills while working in a dynamic and supportive environment. Please note, this is an onsite role, and not suitable for remote candidates.

The successful candidate will join our team to assist with daily customer interactions, ensuring all clients receive first-class service. This role is ideal for someone looking to establish a solid foundation in customer relations, with ample opportunities for professional growth and development. Our company culture is centered on collaboration, excellence, and continuous learning, making Vincere Management Group the perfect place to start your career in customer support.

Duties and Responsibilities

• Manage large amounts of incoming phone calls and customer inquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.

Requirements

• Proven customer support experience or experience as a Customer Experience Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school degree; further education in Customer Service or related fields is a plus.
• Ability to stay calm when customers are stressed or upset.
• Comfortable working with computers and the ability to work with multiple systems simultaneously.
• Knowledge of administrative procedures and systems such as managing files and records.