Position: Director of Production

Department: Production

Reports To: Head of Fulfillment 

Employment Type: Full-Time / In-House

Job Summary:

The Director of Production is the senior leader accountable for Hat Production, Applications Production, and Shipping Operations. This role ensures on-schedule execution, accurate embellishment, and on-time, error-free shipments to customers.

Reporting to the Head of Fulfillment, you will oversee managers, coordinators, and the shipping team, enforce daily adherence to the Order Prioritization & Production/Application Tracker. The role has full responsibility for hiring, payroll, expense management, and staffing across all three functions. You will partner closely with the Director of Warehouse & QC (peer role) to maintain product and shipping integrity.

Key Responsibilities:

• Leadership & Team Management:

  • Lead, mentor, and manage the production team, ensuring alignment with company goals.

  • Foster a culture of teamwork, accountability, and continuous improvement.

  • Oversee staffing, training, and professional development of the production staff.

  • Handles discipline and termination of employees in accordance with company policy. 

• Production Planning & Management:

  • Develop and execute production strategies to meet company objectives.

  • Hold Production Manager accountable for daily adherence to the Production Schedule.

  • Monitor real-time progress via the Production & Application Tracker. Implement production KPIs and track performance to optimize output.

• Applications Production Oversight

  • Ensure Applications Manager delivers 100% accurate embellishment (production, quantity, accuracy)    

  • Verify every unit leaving Applications meets specs of design sheets.

• Shipping Operations Ownership

  • Oversee Shipping to guarantee 100% on-time departure of all outbound loads.

  • Ensure shipping accuracy: correct SKUs, counts, carton labeling, pallet configuration, and documentation.

  • Final sign-off on carrier scheduling, BOLs, and pallet load plans before pickup.

  • Eliminate chargebacks due to late, incomplete, or mislabeled shipments.

• Production & Application Tracker Management

  • Own daily review and action on the Production & Application Tracker.

  • Flag delays, bottlenecks, or deviations immediately; escalate only when needed.

  • Use Tracker data to coach managers and adjust staffing or priorities in real time.

• Cross-Functional Collaboration

  • Work hand-in-hand with Director of Quality Control (peer) to:

    • Align on QC pass/fail criteria.

    • Resolve application or assembly defects at the source.

    • Jointly audit high-risk runs and outbound pallets.

  • Partner with Warehouse Leadership to optimize staging and load-out flow.

  • Collaborate with Sales & Customer Service to confirm shipping priorities and resolve issues.

• Process & Standards Enforcement

  • Enforce standard work across pressing, assembly, applications, and shipping.

  • Drive daily stand-up meetings with all team to review Tracker status, shipping cutoffs, and blockers.

  • Identify recurring issues; assign ownership and track closure.

Qualifications:

•  Bachelor’s degree in Operations, Business, or related field (or equivalent experience).

• 7+ years in high-volume production and shipping leadership; apparel, headwear, or decorated goods strongly preferred.

•  Proven success managing managers and teams of 40+ across production and shipping.

•  Direct experience with payroll, hiring, expense control, and carrier coordination.

•  Expert at holding teams accountable to schedules, accuracy, and on-time performance.

• Comfortable using digital trackers/dashboards (Excel, Google Sheets, or custom tools).

• Strong communicator—clear, direct, and action-oriented.

Working Conditions:

• Standing, bending, and lifting for extended periods.

• The role involves physical activity, including standing, walking, and lifting up to 50 pounds.

• The working environment includes exposure to varying temperatures and warehouse noise.

Compensation: $90,000- $110,000

Benefits: 

• Paid Time Off 

• Health insurance 

• 401k benefits

• Employee discount