Position: Director of Production
Department: Production
Reports To: Head of Fulfillment
Employment Type: Full-Time / In-House
Job Summary:
The Director of Production is the senior leader accountable for Hat Production, Applications Production, and Shipping Operations. This role ensures on-schedule execution, accurate embellishment, and on-time, error-free shipments to customers.
Reporting to the Head of Fulfillment, you will oversee managers, coordinators, and the shipping team, enforce daily adherence to the Order Prioritization & Production/Application Tracker. The role has full responsibility for hiring, payroll, expense management, and staffing across all three functions. You will partner closely with the Director of Warehouse & QC (peer role) to maintain product and shipping integrity.
Key Responsibilities:
Leadership & Team Management:
Lead, mentor, and manage the production team, ensuring alignment with company goals.
Foster a culture of teamwork, accountability, and continuous improvement.
Oversee staffing, training, and professional development of the production staff.
Handles discipline and termination of employees in accordance with company policy.
Production Planning & Management:
Develop and execute production strategies to meet company objectives.
Hold Production Manager accountable for daily adherence to the Production Schedule.
Monitor real-time progress via the Production & Application Tracker. Implement production KPIs and track performance to optimize output.
Applications Production Oversight
Ensure Applications Manager delivers 100% accurate embellishment (production, quantity, accuracy)
Verify every unit leaving Applications meets specs of design sheets.
Shipping Operations Ownership
Oversee Shipping to guarantee 100% on-time departure of all outbound loads.
Ensure shipping accuracy: correct SKUs, counts, carton labeling, pallet configuration, and documentation.
Final sign-off on carrier scheduling, BOLs, and pallet load plans before pickup.
Eliminate chargebacks due to late, incomplete, or mislabeled shipments.
Production & Application Tracker Management
Own daily review and action on the Production & Application Tracker.
Flag delays, bottlenecks, or deviations immediately; escalate only when needed.
Use Tracker data to coach managers and adjust staffing or priorities in real time.
Cross-Functional Collaboration
Work hand-in-hand with Director of Quality Control (peer) to:
Align on QC pass/fail criteria.
Resolve application or assembly defects at the source.
Jointly audit high-risk runs and outbound pallets.
Partner with Warehouse Leadership to optimize staging and load-out flow.
Collaborate with Sales & Customer Service to confirm shipping priorities and resolve issues.
Process & Standards Enforcement
Enforce standard work across pressing, assembly, applications, and shipping.
Drive daily stand-up meetings with all team to review Tracker status, shipping cutoffs, and blockers.
Identify recurring issues; assign ownership and track closure.
Qualifications:
Bachelor’s degree in Operations, Business, or related field (or equivalent experience).
7+ years in high-volume production and shipping leadership; apparel, headwear, or decorated goods strongly preferred.
Proven success managing managers and teams of 40+ across production and shipping.
Direct experience with payroll, hiring, expense control, and carrier coordination.
Expert at holding teams accountable to schedules, accuracy, and on-time performance.
Comfortable using digital trackers/dashboards (Excel, Google Sheets, or custom tools).
Strong communicator—clear, direct, and action-oriented.
Working Conditions:
Standing, bending, and lifting for extended periods.
The role involves physical activity, including standing, walking, and lifting up to 50 pounds.
The working environment includes exposure to varying temperatures and warehouse noise.
Compensation: $90,000- $110,000
Benefits:
Paid Time Off
Health insurance
401k benefits
Employee discount
