Our telecommunication clients are at the forefront of their industry, and we pride ourselves on our ability to connect their product and service offers to the local community. Through our direct-to-consumer approach, we have caused our clients' consumer base and consumer loyalty to skyrocket. We equip our Telecom Account Associates with the details necessary to provide compelling service through entry-level training. If you are passionate about supporting sales, driven to succeed, have strong interpersonal skills, enjoy working with cutting-edge technology, and want to collaborate with a highly talented sales team then apply today for our Telecom Account Associate position!
Key Responsibilities of the Telecom Account Associate:
- Engage customers directly by providing expert advice on wireless products and services to meet their needs
- Act as the first point of contact for new and existing customers for all questions, comments, and concerns regarding their services
- Conduct market research with the Telecom Account Associate team to understand customer needs, optimize company sales, and stay ahead of the competition
- Efficiently and confidently upsell products and services to customers when appropriate.
- Working closely with the Telecom Account Associate team and management to share best practices and strategies for achieving sales goals
- Utilize negotiating skills to close out sales and finalize contracts
- Lead informative training sessions and coordinate with the Telecom Account Associate team to ensure consistent, high-quality service
- Help track and analyze with the Telecom Account Associate team customer interactions and sales performance
Qualifications and Requirements for the Telecom Account Associate Role:
- 1-2 years of experience in sales, customer service, or telecommunications is preferred
- You are a natural self-starter capable of working at a high level in an independent environment
- Strong verbal communication, written communication, and presentation skills
- A passion for learning and developing skills in sales, customer service, and leadership
- Proactive naturally and works well in a fast-paced environment
- Able to multitask multiple responsibilities simultaneously
