At Iron Shield Strategies, we’re transforming how brands connect with their customers. Our high-impact, people-driven sales strategies help clients grow with purpose. We’re looking for a talented and customer-focused Customer Success Representative to support our inside sales team, ensuring our clients and customers receive world-class service and results every step of the way.
As a Customer Success Representative, you will serve as the link between Iron Shield Strategies and its customers—supporting account growth, resolving client inquiries, and promoting long-term relationships. This role combines elements of sales, support, and relationship management. You’ll engage directly with new and existing customers to ensure satisfaction, identify upsell opportunities, and assist in account expansion.
Key Responsibilities
Serve as a primary point of contact for customers.
Build strong relationships with clients to drive engagement and retention.
Identify customer needs and align them with available solutions or upsell opportunities.
Collaborate with the sales and marketing teams to support customer success initiatives.
Resolve customer issues quickly and effectively, ensuring a seamless experience.
Support quarterly business reviews and assist with customer onboarding when necessary.
Qualifications
High school diploma or equivalent required
Strong communication and interpersonal skills.
Solution-oriented mindset with attention to detail and follow-through.
Ability to multitask and manage time effectively in a fast-paced environment.
What We Offer
Competitive hourly wage plus performance-based commission
Paid onboarding and ongoing training
Career growth and advancement opportunities
A collaborative and supportive team culture
401K
Opportunities for travel and cross-functional experience
Iron Shield Strategies is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At Iron Shield Strategies, our mission is to create an environment where everyone who steps into our office has the opportunity to maximize their growth and development. We’re dedicated to nurturing the entrepreneurial spirit and helping individuals realize their potential. Those who commit to personal growth and consistent self-improvement will find success here.
What sets Iron Shield Strategies apart is our adaptability and resilience. We’re passionate about developing others and driven by a culture that pushes each person to become the best version of themselves. We’ve built a space where entrepreneurial-minded individuals can test their limits and achieve new heights.
Iron Shield Strategies embodies strength and integrity, inspired by the Spartan Empire’s enduring “Against All Odds” mindset. Just as a shield defends against obstacles, Iron Shield Strategies stands resilient against business challenges. We provide the strategies and support that aspiring entrepreneurs need to succeed, drawing from the experiences of those who have already embarked on this journey.
At Iron Shield Strategies, we provide a clear roadmap for transforming your career goals into tangible achievements. Our clients choose us for the quality and reliability of our services, and we deliver an experience that exceeds expectations. Within a warm yet competitive environment, we foster self-development, helping you grow by enhancing strengths and addressing areas for improvement. Here, you’ll find the tools and support needed to excel, allowing you to reach new heights while positively impacting our clients.
