Dental Front Office Assistant

745 BIltmore Avenue Ste 101 Asheville, NC 28803 • Administrative • Customer Service • Full-Time

Salary Range: $18 - $26 hour

Job Opening: Dental Front Office Assistant at Embark Dental: Great Opportunity for Growth, Competitive Pay, Bonuses, Benefits and More!

Job Description

Embark Dental is excited to announce an available position for a Dental Front Office Assistant to join our dynamic team. This role is a gateway for those passionate about healthcare and looking to establish a profound career in the dental field. The position is full-time and requires physical presence in our office, as it is not a remote job.

As a Dental Front Office Assistant at Embark Dental, you will play a crucial role in the daily administration and coordination of the clinic. This position holds a significant impact on the efficiency of our operations and the satisfaction of our patients. We are searching for candidates who are not only looking for a job but a long-term career in a progressive and supportive environment.

Duties and Responsibilities

Greet patients warmly upon entry, and manage the check-in process ensuring all information is accurate and up-to-date.
Answer phone calls, manage appointment schedules, and provide patients with a clear understanding of their scheduled visits and what is expected of them.
Handle administrative requests and queries from senior managers organizing and scheduling appointments with admin software (Software: Oryx).
Prepare and distribute written correspondence such as letters, memos, and emails, and ensure efficient and effective communications within the office.
Create and update records ensuring the accuracy and confidentiality of patient information at all times adhering to HIPAA regulations.
Process billing and payments, verify insurance details, and handle financial transactions.
Ensure the reception area is well maintained, clean, and presents a welcoming environment for everyone.
Assist in the preparation of regularly scheduled reports and compile data as necessary.
Develop and maintain a filing system for important and confidential company documents.
Provide general support to visitors and solve any emerging problems guests might face with accuracy and efficiency.

Requirements

Provides amazing customer service over the phone and in-office.
Comfortable in reviewing treatment plans with patients.
Knowledgeable with Dental Insurance and collecting payments.
Comfortable entering patient data into our system and maintaining HIPAA compliance.
A team player and knows how to have fun!
Proven experience as a Front Office Assistant or in another relevant administrative role is preferred.
Familiarity with office machines (e.g., fax, printer, etc.)
Knowledge of office management systems and procedures.
Proficient in MS Office (MS Excel, MS Word) and office management software (ERP etc.)
Strong organizational and planning skills.
Excellent written and verbal communication skills.
Attention to detail and problem-solving skills.
High School diploma; additional qualifications will be a plus.

Embark Dental