Job Posting: Customer Service Representative

Job Description

Skyline Consulting Associates is excited to announce the opening of a new position for a Customer Service Representative. As a thriving local marketing and sales company, we are composed of highly professional and hardworking individuals dedicated to improving the profitability of our clients and retail partners. This position offers a chance to become part of a dynamic team that values career development and professional growth.

The available position is a full-time, on-site role and not eligible for remote work. We are looking to fill this position immediately, offering extensive paid training and outstanding career development opportunities for the successful candidate. Join our team to acquire on-the-job skills while surpassing weekly team and client goals in a supportive and energetic environment.

Duties and Responsibilities

• Effectively communicate with customers in a retail setting, ensuring high levels of customer satisfaction and engagement.
• Present customers with products and services tailored to their needs to maximize sales opportunities and client retention.
• Provide knowledgeable answers to customers’ questions about products, thus fostering trust and loyalty.
• Work closely with internal departments to meet and exceed customer's needs and to streamline service delivery.
• Communicate with customers to generate new sales leads and avenues for customer base expansion.
• Participate actively in team meetings and training sessions to continuously improve your sales and customer service skills.
• Collaborate with team members to achieve collective and individual goals, maintaining a cooperative and harmonious work environment.
• Adhere to all company policies and procedures, contributing to the safe and ethical operation of the business.

Requirements

• Previous experience in sales, customer service, or marketing is highly advantageous.
• Exhibits strong interpersonal skills and a genuine desire to solve problems and deliver excellent customer service.
• Must display a 'student mentality' – eager to learn and grow personally and professionally.
• Strong team player with the capability to navigate team dynamics and work collaboratively towards business goals.
• Ability to work in a fast-paced retail environment, managing multiple tasks effectively and efficiently.
• Excellent communication skills, both verbal and written, are essential.
• Commitment to achieving performance goals and maintaining a positive attitude in all customer interactions.
• Able to work flexible hours, including weekends and holidays, as required by the demands of the business.