Citrix Engineer

Citrix Engineer

Citrix & Client Experience   |   Full Time   |   Remote

ABOUT SAPPHIRE HEALTH

At Sapphire Health, we are at the forefront of operating the technology infrastructure that keeps healthcare running. Our Citrix & Client Experience team delivers the virtual desktops, published applications, and endpoint experience that clinicians and staff rely on every shift to access Epic and other critical systems. We combine enterprise-grade application and desktop delivery technologies with proven expertise to keep the clinical workspace fast, available, and secure. If you are passionate about end user computing and client experience and motivated to make a meaningful impact in healthcare, we invite you to join our dynamic team.

POSITION OVERVIEW

The Citrix Engineer is a mid-level technical role on the Sapphire Health Citrix & Client Experience team, responsible for designing, building, operating, and optimizing the virtual application and desktop platforms that clinicians and staff use to deliver patient care. This role operates across the full Citrix delivery stack: Citrix Virtual Apps and Desktops on premises and in Citrix Cloud (DaaS), image management through Machine Creation Services and Provisioning Services, user profile management, and the endpoints and authentication in front of them, supporting 6,000 virtual desktops across our healthcare clients. The Citrix Engineer is expected to operate with increasing independence, taking ownership of platform administration, image and release management, login and session performance, and tier 2 and tier 3 incident response. Our primary platforms include Citrix Virtual Apps and Desktops and Citrix Cloud, XenServer and VMware vSphere, FSLogix and Citrix Profile Management, Imprivata single sign-on, IGEL thin clients, Amazon WorkSpaces Core, and Microsoft Azure; equivalent product experience is valued, and platform-specific training is provided. Working closely with the Technical Architect and supporting the development of Technical Specialists, this position is central to delivering a reliable, responsive clinical workspace across our managed healthcare environments.

CORE QUALIFICATIONS

• 4+ years of progressive end user computing or infrastructure engineering experience, including at least 3 years hands-on with Citrix Virtual Apps and Desktops, ideally supporting clinical applications in a healthcare environment
• Strong hands-on experience designing, implementing, and troubleshooting Citrix Virtual Apps and Desktops (CVAD), both on premises and in Citrix Cloud (DaaS)
• Deep knowledge of Citrix components, including StoreFront, Delivery Controllers, machine catalogs, delivery groups, and Citrix Director
• Hands-on experience with image management using Machine Creation Services (MCS) and Provisioning Services (PVS)
• Proficiency with user profile management, including FSLogix and Citrix Profile Management (UPM)
• Experience integrating Imprivata single sign-on with Citrix
• Experience with server virtualization supporting VDI workloads, including XenServer or VMware vSphere
• Working knowledge of Windows infrastructure, including Active Directory, Group Policy, DNS, DHCP, and endpoint security agents
• PowerShell scripting for automation and administration
• Strong written and verbal communication skills, with the ability to work independently and as part of a team
• Experience supporting Epic client delivery through Citrix a plus
• NetScaler (ADC and Gateway) experience a plus
• IGEL or other thin client management experience a plus
• Azure Virtual Desktop or Amazon WorkSpaces Core experience a plus
• Understanding of switching, firewall, and wireless fundamentals as they affect virtual desktop performance a plus
• Familiarity with HIPAA and healthcare compliance standards a plus

KEY RESPONSIBILITIES

Citrix Platform & Delivery

• Design, build, configure, and maintain Citrix Virtual Apps and Desktops environments, both on premises and in Citrix Cloud (DaaS)
• Administer StoreFront, Delivery Controllers, machine catalogs, delivery groups, and Citrix policies
• Publish and maintain clinical and business applications, including Epic client delivery
• Support XenServer and VMware vSphere hosts that underpin virtual desktop delivery, in partnership with the infrastructure team

Image, Profile & Endpoint Management

• Build, patch, and release gold images using Machine Creation Services and Provisioning Services, validating changes before production rollout
• Manage user profiles with FSLogix and Citrix Profile Management to keep login times and session behavior consistent
• Integrate and support Imprivata single sign-on for badge tap clinical workflows
• Support IGEL and other thin client endpoints, including configuration and firmware management

Performance, Monitoring & Capacity

• Monitor login, session, and application performance through Citrix Director and related tooling, and drive improvements in login time and session responsiveness
• Monitor Epic application performance as delivered through Citrix, partnering with Epic teams to resolve client issues
• Right-size virtual desktops and contribute to capacity planning for compute, memory, and storage across virtual desktop pools
• Support the planned expansion of Amazon WorkSpaces Core for cloud-based desktop delivery

Service Operations & Security

• Provide tier 2 and tier 3 technical support for Citrix and virtual desktop incidents, performing triage and remediation and contributing to root cause analysis
• Apply regular Citrix platform and VDA updates and remediate vulnerabilities to protect sensitive healthcare data
• Prepare and execute changes within the change management process, ensuring production-impacting work is vetted and run within approved windows
• Create and maintain runbooks and platform documentation for the systems under management

Collaboration & Development

• Provide consultative support, education, and documentation to clients and end users to ensure a positive experience
• Provide guidance and peer support to Technical Specialists, helping to elevate the technical capabilities of the broader team
• Collaborate with the Technical Architect on design decisions and contribute technical input to architecture discussions
• Research and evaluate end user computing technology trends to identify ways to improve our desktop and application offerings
• Pursue continuous professional development through platform-specific training and industry certifications

TRAINING & CERTIFICATION EXPECTATIONS

The Citrix Engineer is expected to maintain and pursue certifications that align with the platforms and responsibilities of the role. Equivalent certifications from prior platform experience are recognized, and platform-specific training for our environment is provided. The following represents the target certification profile:

• Preferred: Citrix Certified Associate (CCA-V) or Citrix Certified Professional (CCP-V); CCA-V expected within first year if not held at hire
• Preferred: Epic Client Systems Administrator (ECSA)
• Plus: AWS Certified Solutions Architect Associate
• Plus: Microsoft Azure Virtual Desktop Specialty (AZ-140) for candidates with cloud desktop experience
• Growth: Citrix Certified Expert (CCE-V)

GROWTH OPPORTUNITY

The Citrix Engineer role offers a clear path toward senior technical leadership within the Sapphire Health practice. Team members gain deep exposure to enterprise end user computing architecture, complex clinical workflows, and large-scale project work while building the platform expertise and design thinking needed to advance into a Technical Architect role. This position provides increasing autonomy and ownership as proficiency grows, with direct mentorship from senior technical leadership.

WHY SAPPHIRE HEALTH?

• Make a meaningful impact on the clinical workspace care teams rely on to deliver patient care
• Comprehensive benefits, including competitive compensation and health insurance
• Professional development with a clear technical career progression from Specialist to Engineer to Architect
• Collaborative, inclusive culture that values innovation and growing autonomy
• Opportunity to work with enterprise-grade application and desktop delivery technologies across diverse healthcare environments

This role is ideal for Citrix professionals ready to take ownership of complex end user computing challenges while growing toward senior leadership in keeping the clinical workspace fast, available, and secure.