Senior Director of Technology, LCMC Health – New Orleans, LA

About Sapphire Health

At Sapphire Health, we're not just another healthcare IT consulting firm. We stand out as pioneers at the intersection of healthcare and technology, committed to enhancing the delivery of healthcare services through innovative IT solutions. Through our comprehensive managed services partnership with LCMC Health, we provide strategic technology leadership and operational excellence across their 8-hospital network. Our team of experts excels in navigating the intricate landscape of healthcare technology, delivering enterprise-scale infrastructure solutions that enable exceptional patient care.

As a senior leader within Sapphire Health, you'll be embedded within LCMC Health's technology organization, serving as a trusted advisor and driving transformative initiatives that directly impact healthcare delivery across the Greater New Orleans region. This unique partnership model combines the agility and expertise of a specialized consulting firm with the scale and impact of a major healthcare system. If you're ready to shape the future of healthcare technology while making a meaningful difference in your community, we invite you to join our leadership team.

Position Summary

The Senior Director of Technology serves as the strategic technology leader and trusted advisor for LCMC Health's infrastructure initiatives through Sapphire Health's managed services partnership across the 8-hospital network. This role provides executive-level technology guidance, builds crucial stakeholder relationships, and drives the strategic direction of all infrastructure services delivered through the Sapphire partnership. The Senior Director acts as the primary technology spokesperson for infrastructure matters, translating complex technical concepts into business value and ensuring technology decisions align with LCMC Health's strategic objectives. This position requires a visionary leader who can navigate complex healthcare environments, build collaborative partnerships, and deliver transformative technology solutions.

Key Responsibilities

Strategic Leadership & Advisory

• Serve as the principal technology advisor to LCMC's VP of Technology and executive leadership team on all infrastructure matters
• Develop and maintain technology roadmaps aligned with LCMC Health's strategic goals
• Provide expert guidance on emerging technologies and their potential impact on healthcare delivery
• Lead technology strategy sessions with hospital executives and clinical leaders
• Translate complex technical concepts into clear business value propositions for executive audiences

Executive Stakeholder Management

• Build and maintain trusted relationships with leadership across all LCMC facilities
• Serve as the escalation point for technology concerns from hospital leadership
• Present technology initiatives and performance metrics to executive committees
• Act as the infrastructure spokesperson in leadership meetings and strategic planning sessions
• Partner with executives to ensure technology investments align with business objectives

Financial & Business Management

• Partner with LCMC VP of Technology on capital and operational budget planning for infrastructure
• Develop business cases for major technology investments
• Track and optimize infrastructure spend across the enterprise
• Identify cost optimization opportunities while maintaining service quality
• Negotiate strategic vendor contracts and manage executive vendor relationships

Innovation & Digital Transformation

• Drive digital transformation initiatives across the healthcare system
• Evaluate and recommend emerging technologies for pilot programs
• Partner with clinical leaders to identify technology-enabled care improvements
• Lead the development of innovation frameworks and governance processes
• Champion the adoption of cloud, automation, and modern infrastructure practices

Program Management & Delivery

• Oversee the successful delivery of large-scale, multi-hospital technology programs
• Ensure infrastructure projects deliver expected business outcomes
• Manage program risks and develop mitigation strategies
• Coordinate with Sapphire teams to ensure contract deliverables exceed expectations
• Drive continuous improvement in service delivery and operational excellence

Organizational Leadership

• Provide strategic direction to the Director of Technology and broader infrastructure teams
• Mentor and develop high-performing technology leaders
• Foster a culture of innovation and continuous learning
• Represent infrastructure services in enterprise IT leadership forums
• Drive organizational change management for technology initiatives
• Partner with the Director of Technology to ensure strategic initiatives are effectively translated into operational execution

Compliance & Risk Management

• Ensure infrastructure strategies address healthcare regulatory requirements
• Partner with security leadership on risk mitigation strategies
• Oversee disaster recovery and business continuity planning
• Ensure technology decisions consider cybersecurity implications
• Maintain awareness of healthcare compliance trends and requirements

Required Qualifications

Education & Experience

• Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred
• 12+ years of progressive IT infrastructure leadership experience
• 5+ years in senior leadership roles within large healthcare organizations
• Must be based in or willing to relocate to the Greater New Orleans area
• Regular on-site presence required across LCMC Health facilities
• Demonstrated success partnering with executive leadership teams
• Proven track record of delivering enterprise-scale technology transformations

Leadership Competencies

• Strong executive presence with the ability to build trust and credibility quickly
• Outstanding communication skills with the ability to articulate complex technical concepts to any audience
• Strategic thinking with the ability to connect technology capabilities to business outcomes
• Strong interpersonal skills and ability to navigate complex organizational dynamics
• Proven ability to collaborate effectively across all organizational levels
• Visionary leadership style that inspires teams and stakeholders
• Ability to interface effectively with both Sapphire and LCMC leadership teams, serving as a bridge between organizations

Technical Expertise

• Deep understanding of enterprise infrastructure architecture and best practices
• Knowledge of healthcare IT systems, particularly Epic and clinical applications
• Familiarity with cloud platforms (Azure, AWS) and hybrid infrastructure models
• Understanding of modern infrastructure trends (SDN, HCI, automation, DevOps)
• Strong grasp of cybersecurity principles and healthcare compliance requirements

Business Acumen

• Proven ability to develop and defend business cases for technology investments
• Experience managing multi-million dollar technology budgets
• Understanding of healthcare operations and clinical workflows
• Track record of delivering measurable business value through technology
• Experience with vendor management and contract negotiations

Preferred Qualifications

• Master's degree in Business Administration, Healthcare Administration, or Technology Management
• Healthcare IT certifications (CHCIO, CPHIMS)
• Experience with Epic infrastructure at enterprise scale
• Background in management consulting or technology advisory roles
• Published thought leadership or speaking experience at industry conferences