HVAC Dispatcher- Customer Service Representative

HVAC Dispatcher / Service Coordinator (Weikle’s Hometown Heating and Air

Schedule

Hours: 8:00 AM – 5:00 PM (1-hour lunch in between)

Days: Monday – Friday

Occasional weekend work: as needed for events

On-call rotation: after-hours call dispatch (answer calls after hours/ on call commission)

Pay & Benefits

Pay: $20.00 – $25.00 per hour (depending on experience in specific role)

Health insurance**

Dental insurance**

Vision insurance**

Life Insurance**

Paid time off & Holiday pay (7 PAID Holidays + Your Birthday )**

Responsibilities

-Coordinate and manage daily HVAC service and technician schedules

-Assign calls based on technician availability, location, skill level, and customer needs

-Monitor the dispatch board throughout the day and update schedules as needed

-Respond quickly to emergency calls, cancellations, delays, and last-minute scheduling changes

-Update customers on technician arrival times, delays, and scheduling changes

-Communicate with technicians about job assignments and scheduling updates

-Coordinate with management and the office team to keep the day running smoothly from the first call through the final appointment

-Track outstanding rebates or registrations and follow through until completed

-Provide professional, friendly, responsive communication with customers

-Answer scheduling questions and service concerns

-Resolve scheduling issues before they become customer complaints

-Follow up when needed to ensure customers receive the expected level of service

-Maintain accurate customer notes and documentation in company software systems

-Maintain accurate maintenance records and schedule jobs as needed

- Follow up with Estimates and sales rehash

-Pull permits, schedule inspections and process warranties

-Order parts and schedule repairs

-Process part warranties

-Organize and run reports 

-Collect payments 

Accounts Receivable Support

-Help with accounts receivable tasks, including reviewing outstanding customer balances

-Support payment collection and follow up with customers professionally

Required Skills

-Excel

-Microsoft Word

-Computer skills

-Problem solving

-Sales skills

-Customer service 

Experience

HVAC dispatching/service coordination experience is preferred, but not required. We are looking for someone who is eager to learn and is a team player! Come be a part of the BEST HVAC company in Brunswick County!