We’re seeking a pleasant, outgoing customer service representative that can help our customers with product questions quickly and efficiently. By addressing customer problems and product difficulties, as well as communicating in a professional and friendly manner, the customer service associate will play an important role in client retention.

 You’ll be able to acquire the confidence and trust of your customers quickly. To succeed in this job, you must be able to retain a thorough understanding of goods and services and be an excellent communicator. Detail-oriented candidates are the best candidates.

Customer Service Associate Duties & Responsibilities:

• Answering client questions.
• Identifying the requirements of the consumer.
• Inquiries are forwarded and escalated to the appropriate people and departments.
• Contacting consumers to provide timely updates on the status of their inquiries.
• Customer information is updated as needed.
• Information confidentiality must be maintained.
• As needed, perform other responsibilities.

Customer Service Associate Requirements:

• A high school diploma, a GED, or an appropriate equivalent is suggested
• Successful completion of the training offered.
• Outstanding verbal and written communication abilities.
• Strong interpersonal skills.