Job Posting: Front Office Staff - Mettens and Stewart Dental

Job Description

Mettens and Stewart Dental is excited to announce a job opening for a dedicated and experienced individual to join our team as a Front Office Staff member. This position is ideal for someone seeking to provide exceptional administrative support in a bustling dental office environment.  We emphasize the importance of a welcoming and organized front office, as it sets the tone for each patient's experience. Please be aware, this is an in-office position and not available for remote work.

Duties and Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Eaglesoft for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.

Requirements

• Proven experience as front office staff, preferably in a dental or medical setting.
• Strong interpersonal and communication skills, with the ability to interact effectively with patients and team members.
• Proficiency in using dental office software, specifically Eaglesoft.
• Strong organizational and multitasking abilities.
• Knowledge of dental insurance processes, including claims filing, benefit verification, and payment posting.
• Ability to maintain a high level of professionalism and confidentiality.
• Commitment to providing high-quality customer service and patient care.
• Flexible availability, including the ability to work early mornings, evenings, or weekends as needed.