Job Opening: Customer Experience Representative at Alamo City Telecommunications

Job Description

Alamo City Telecommunications is excited to announce an opening for a Customer Experience Representative. Join our dynamic team in a pivotal role that emphasizes exceptional service and engagement with our clients. This full-time position offers an opportunity for individuals eager to drive customer satisfaction through effective communication and thoughtful solutions. It’s important to note that this is not a remote job; our ideal candidate will be based at our head office, ready to collaborate with our vibrant team in-person.

As a Customer Experience Representative, you will combine customer service with sales-focused responsibilities in a performance-based environment. Your role will involve engaging with customers, understanding their needs, providing solutions, and presenting products or services clearly and professionally. You’ll be trained on communication techniques, product knowledge, and performance tracking to help maximize your success.

This position is ideal for individuals who enjoy interacting with people, setting goals, and being rewarded for results. You’ll work as part of a team, receive ongoing coaching, and have access to a clear advancement path based on performance.

Compensation: Weekly earnings typically begin around $750, with average earnings of approximately $1,500 per week. High performers may exceed this range. Paid training and incentives are included.

Duties and Responsibilities

• Engage with customers over the phone, via email, and in person to evaluate their needs and provide solutions.
• Identify and understand customer requirements to offer the best advice and most suitable products.
• Maintain a thorough knowledge of our product range, pricing, and policies.
• Manage customer accounts efficiently, keeping a high level of data integrity and accuracy.
• Resolve customer complaints through careful investigation and problem-solving techniques.
• Meet personal/team sales targets and call handling quotas.
• Follow communication procedures, guidelines, and policies with precision.
• Go the extra mile to engage customers, fostering a welcoming and empathetic atmosphere.
• Work closely with the sales team to develop strategies to meet sales goals and increase customer engagement.
• Participate in training sessions to continually improve your product knowledge and communication skills.

Requirements

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices.
• Exemplary communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• High school degree; higher education will be considered an advantage.
• Availability to work on-site in our offices as this is not a remote position.
• A knack for engaging positively and commercially with customers.
• Eagerness to grow within a team-oriented environment and be results-driven.