Job Description
Are you a highly organized and detail-oriented person looking for a supportive environment to grow a rewarding administrative career? If so, you're in luck! At Schulte Family Dentistry, we're hiring a full-time Dental Patient Care Coordinator to help our schedule stay full, appointments organized, and the day running on time. You could be an excellent fit for our office if you're motivated to meet goals and smash targets! We are a trusted dental provider in the South End of Louisville, and patient relationships are a high priority. We greet patients with smiles and cheerful attitudes.
As a Dental Patient Care Coordinator, you will be an integral part of our dental practice, managing patient interactions and ensuring that each visit is handled efficiently and with a personal touch. We seek an individual who is passionate about dentistry and wants to make a meaningful impact on our patients' experiences. This role requires exceptional communication skills and a commitment to fostering a friendly and professional office environment.
Duties and Responsibilities
- Manage and schedule patient appointments effectively, ensuring optimal practitioner time while meeting patient needs.
- Provide patients with a warm greeting and ensure that their care begins in a timely and organized manner.
- Maintain accurate patient records, ensuring all treatments, doctor notes, and patient communication are up-to-date and properly filed.
- Handle patient queries face-to-face, over the phone, and via email, providing clear and concise information regarding treatments, procedures, and clinic policies.
- Process payments and handle billing inquiries, demonstrating thorough understanding of various dental insurance plans and options available to patients.
- Collaborate closely with dental professionals and administrative staff to maintain a flow of communication and support throughout all office operations.
- Ensure the reception and patient waiting areas are well-maintained, clean, and organized to provide a welcoming atmosphere.
- Participate in staff meetings and professional development sessions to stay updated with the latest dental practices and administrative procedures.
- Assist in managing office supplies and inventories, ensuring that essential items are always available.
- Uphold the highest standard of privacy and confidentiality by HIPAA regulations.
- Contribute to marketing efforts of the dental office, aiming at community engagement and enhancing patient numbers.
- Implement patient satisfaction surveys and analyze feedback to propose improvements to the service or procedures.
- 7:30 am-5:00 pm Monday-Thursday
Requirements
- High School Diploma or equivalent; further certification in Office Management or a related field is preferred.
- Minimum of 2 years of experience in a dental or healthcare setting, with proven records in patient care coordination.
- Strong understanding of dental office procedures and terminology.
- Proficient in using Open Dental software and MS Office (especially Excel).
- Excellent organizational and multitasking abilities.
- Exceptional communication and interpersonal skills, with an emphasis on patient-centered interactions.
- Demonstrate proactive problem-solving skills.
- Commitment to the highest professional and ethical standards.
- Familiarity with handling and protecting sensitive patient data per HIPAA guidelines.
- A genuine passion for growth in the dental health industry and the ability to handle patient concerns with empathy and professionalism.
Benefits include:
- 100% Health Care
- Dental
- Vision
- 3% retirement match
- Short term and long term disability policy
- PTO
- Profit Sharing
- Growth Opportunities
