Job Opening at Mount Vernon Smile Design: Scheduling Coordinator

Job Description

Mount Vernon Smile Design, a leading and innovative dental practice, is excited to announce the availability of a Full-Time position (M-Th 7:30-5:30) for a dedicated Scheduling Coordinator. This pivotal role is based in our bustling office, located in the heart of Mount Vernon. The prospective candidate will be integral to our mission of providing exceptional dental care by ensuring that our daily operations run smoothly and efficiently. It is important to note that this is not a remote job, requiring a dynamic and organized individual who can handle various administrative tasks with precision and professionalism.

As a Scheduling Coordinator at Mount Vernon Smile Design, you will be afforded the opportunity to work in a supportive and patient-focused environment. Ideal candidates should possess a deep understanding of dental office dynamics including patient scheduling and insurance handling, showcasing a commitment to excellent customer service and operational excellence.

Duties and Responsibilities

• Manage and monitor patient appointments to optimize schedules and enhance operational flow.
• Coordinate with dental staff to ensure seamless communication and timely updates regarding schedule adjustments.
• Handle incoming calls with professionalism, addressing patient inquiries regarding services, appointments and billing.
• Update and maintain patient records with accuracy in compliance with privacy regulations and clinic policies.
• Engage with patients both over the phone and in person to facilitate a welcoming and professional environment.
• Develop and implement strategies to improve patient satisfaction and retention.
• Assist patients in understanding their treatment plans and associated insurance benefits or payment options.
• Oversee social media engagement and updates for the clinic, enhancing community interaction and clinic visibility.
• Continuously seek ways to improve processes and implement best practices in patient management and scheduling.

Requirements

• Proven experience as a Scheduling Coordinator or similar administrative role in a dental office.
• Thorough understanding of dental procedures, terms and insurance processes.
• Exceptional organizational and multitasking skills.
• Excellent verbal communication skills; comfortable and articulate on the phone and in person.
• Strong ability to explain treatment options and payment plans clearly to patients.
• Proficiency in using dental management software and tools for scheduling and record keeping.
• Ability to maintain a high level of professionalism and confidentiality.
• Capable of working independently and within a team to meet the clinic’s goals.
• Solid understanding of social media management and its impact on business growth and patient engagement.
• Commitment to providing high quality customer service that aligns with the values and standards of Mount Vernon Smile Design.

What We Offer

• Competitive pay 
• Paid vacation and sick time off 
• Dental coverage for you and your family 
• 401k retirement benefits 
• Healthcare stipend
• A supportive and friendly work environment with an emphasis on personal growth, continual learning and being proud of one's work