Pure Solutions LLC. is excited to announce a new open position within our dynamic team. We are currently seeking a dedicated and customer-focused individual to join us as a Customer Service Representative. This Full-Time opportunity is designed for an enthusiastic candidate prepared to enhance client satisfaction and foster brand loyalty. It is important to note that this role is not eligible for remote work, requiring a physical presence at our office to facilitate direct customer interactions and hands-on support. As a face-to-face customer service professional, you will play a crucial role in shaping the experiences of our clients, ensuring their needs are met with efficacy and empathy. This on-site position is perfect for someone who thrives in direct interaction and is keen on delivering exceptional service every single day. 

Duties and Responsibilities     

•    Engage with customers to provide information and address inquiries regarding products and services.     

•    Set up and display equipment at the beginning of each shift while maintaining a clean and inviting environment.     

•    Identify customer needs and recommend appropriate solutions proactively; cross-sell products when applicable.     

•    Handle and resolve customer complaints in a timely and empathetic manner.     

•    Develop a deep understanding of company products to enhance customer support.     

•    Maintain detailed records of customer interactions, transactions, feedback, and complaints.     

•    Coordinate with other team members to ensure consistency and accuracy in services.     

•    Participate in training sessions to stay updated on product or company policy changes.     

•    Follow communication procedures, guidelines, and policies to maintain customer satisfaction. 

Requirements     

•    No high school or college degree necessary.     

•    No prior experience needed; entry-level candidates are encouraged to apply.    

•    Strong interpersonal and communication skills with an aptitude for building rapport with customers.     

•    Ability to perform and multitask in a fast-paced environment.     

•    Must be able to work on-site as this is a face-to-face customer interaction role. 

•    High level of professionalism and strong personal presentation.     

•    Exceptional problem-solving skills, able to manage customer complaints and inquiries with a positive attitude.     

•    Attention to detail is critical for accurately managing customer's needs and data.     

•    Eagerness to learn and adapt to new information or technologies pertaining to company products.     

•    Ability to work independently as well as part of a team.