Job Opening: Client Relationship Manager at The Rustman Agency

The Rustman Agency, a pioneering leader in the digital marketing sphere, is excited to announce a job opening for a dedicated and enthusiastic Client Relationship Manager. This Full-Time position is geared towards individuals passionate about fostering robust client relationships and driving business growth. As an integral part of our team, the selected candidate will have the opportunity to work in a dynamic, fully remote environment, allowing for flexibility and a balanced lifestyle while managing valuable client interactions and engagements.

The Client Relationship Manager plays a pivotal role in maintaining and enhancing the relationships we cherish with our clients. This role is not only about managing everyday communications but also about understanding client needs and ensuring their satisfaction with our services. Excelling in this position requires a strategic outlook, adaptability, and a committed approach to client success.

Duties and Responsibilities

• Establish and maintain strong, long-lasting client relationships to build loyalty and trust.
• Identify new business opportunities with existing clients by understanding their business needs and proposing tailored solutions.
• Act as the primary point of contact for all client account management matters, and escalate unresolved issues as needed.
• Negotiate contracts and close agreements to maximize profits while maintaining client satisfaction.
• Coordinate with cross-functional internal teams (including Sales, Marketing, and Product Development departments) to improve the entire customer experience.
• Regularly analyze market trends and client feedback to develop strategic plans for client retention and revenue growth.
• Prepare reports on account status, including tracking key account metrics such as quarterly sales results and annual forecasts.
• Participate in client meetings and lead project discussions, ensuring all stakeholders are aligned with the project objectives and timelines.
• Offer client training on new products and services to enhance their understanding and utilization.
• Monitor and ensure adherence to client contract terms and conditions while managing expectations effectively.
• Regularly update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

Requirements

• Proven work experience as a Client Relationship Manager, Key Account Manager, Sales Account Manager, or relevant role.
• Strong understanding of CRM software and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to manage multiple projects at a time while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills in English.
• BA/BS degree in Business Administration, Sales, or relevant field.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Experience in delivering client-focused solutions based on customer needs.
• Ability to work independently without supervision, as well as collaborate as part of a team.
• Capacity to thrive in a fast-paced, remote environment that requires a dynamic approach to problem-solving and decision-making.
• Exceptional time management skills and the ability to predict challenges and seek to proactively head-off obstacles.