Job Opening: Account Manager at The Rustman Agency

Job Description

The Rustman Agency, a dynamic and forward-thinking marketing firm, is excited to announce a job opening for a dedicated and ambitious Account Manager. This role is pivotal to maintaining the high standards and execution of strategic objectives we hold dear. With an ever-expanding client base, our need for a resourceful and driven individual has never been higher. This Full-Time, Fully Remote opportunity is designed for a professional ready to propel their career to new heights while contributing significantly to our ongoing success.

As an Account Manager at The Rustman Agency, you will be at the heart of driving strategic initiatives and managing client relationships. This role demands a proactive approach to ensure that client expectations are not just met but consistently exceeded. By joining our team, you will become a crucial part of a vibrant, innovative environment where your efforts and insights will foster impactful achievements.

Duties and Responsibilities

• Act as the primary point of contact for all client communications, establishing strong relationships and maintaining frequent contact.
• Analyze client needs and develop strategies tailored to their business goals.
• Coordinate with cross-functional teams to develop and execute marketing campaigns that achieve client objectives.
• Manage project timelines and deliverables from initiation to completion, ensuring they adhere to budget, scope, and schedule.
• Monitor and evaluate campaign performance on an ongoing basis, providing clients with regular updates and reports.
• Identify up-selling and cross-selling opportunities to enhance service provision and business growth.
• Resolve any issues that arise, ensuring client satisfaction and maintaining the agency's high standards.
• Stay updated with industry trends and competitor activities to offer insightful recommendations to clients.
• Prepare detailed monthly and quarterly reports to demonstrate progress towards client goals.
• Maintain a comprehensive understanding of all company products and services to effectively manage your portfolio.
• Lead internal briefings to share client insights and define project requirements and expectations.
• Ensure compliance with all data protection regulations and company policies throughout your activities.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience of 3-5 years as an Account Manager, Key Account Manager, or relevant role in a marketing/advertising firm.
• Strong understanding of digital marketing channels and techniques.
• Highly developed communication and presentation skills with the ability to influence and engage directly with clients.
• Exceptional organizational skills and the aptitude to manage multiple projects and clients simultaneously under tight deadlines.
• Proficient in CRM software and Microsoft Office Suite; knowledge of project management tools is a plus.
• Ability to work independently in a fully remote setting with minimal supervision.
• Demonstrate critical thinking and problem-solving capabilities to navigate complex challenges.
• Strong analytical skills to assess performance metrics and optimize strategies accordingly.
• Aptitude for nurturing positive client relationships and building trust.
• Commitment to continuing professional development and staying abreast of industry changes.
• Passionate about delivering excellent customer service and achieving shared goals.