Job Description
The Rustman Agency is excited to announce a new opening for a Customer Service and Sales Representative position within our dynamic team. Our company is committed to providing exceptional service and tailored solutions that meet the evolving needs of our clients. This full-time role is designed for a versatile individual who is ready to engage actively with our customer base and propel our sales efforts. This position requires physical presence at our office as it is not a remote job offer.
As a member of The Rustman Agency, you will have the opportunity to work within a vibrant environment focusing on comprehensive customer relations and sales excellence. You will play a crucial role in maintaining and elevating our company's reputation by delivering superior customer service and contributing to our sales initiatives.
Duties and Responsibilities
- Engage directly with customers to provide timely and accurate information in response to inquiries about products and services.
- Handle and resolve customer complaints or issues through effective problem-solving skills to ensure customer satisfaction.
- Perform direct outreach initiatives to potential clients as part of new customer acquisition strategies.
- Assist in developing sales presentations and proposals that cater to customer needs and preferences.
- Maintain up-to-date knowledge of industry developments and involvement in networks.
- Monitor and track sales targets and outcomes to ensure company goals are met and report discrepancies to management.
- Collaborate with the marketing team to drive in campaigns and promotions that align with customer interests and company objectives.
- Conduct regular follow-ups with customers for feedback and foster a positive long-term relationship.
- Organize and update customer databases with detailed registration processes and accurate client records.
- Provide support in logistical operations related to customer interaction events, workshops, conferences, and webinars.
Requirements
- Proven experience in customer service and sales; industry-specific experience is a plus.
- Strong verbal and written communication skills to effectively interact with all levels of management and staff.
- Proficiency with customer relationship management (CRM) software and sales management systems.
- Ability to work under pressure in a fast-paced environment and meet tight deadlines.
- A knack for listening to and understanding customer needs and creating sales opportunities from those needs.
- High level of accuracy and attention to detail; organized and capable of managing tasks on multiple fronts.
- Flexible and adaptable in managing tasks to respond to volume spikes or special projects.
- Excellent problem-solving skills and the ability to make quick decisions based on company policies and procedures.
- Demonstrated ability to work collaboratively in a team setting and foster a positive work environment.
- High school diploma required; a bachelor’s or associate degree in business, communications, or a related field is preferred.
