Dental Patient Care & Operations Coordinator

“Organized. Compassionate. Tech-Savvy. If that’s you, let’s grow together.”

Are you a self-starter with a love for patient care, a knack for technology, and a passion for organization? We're looking for an exceptional Patient Care & Operations Coordinator to join our tight-knit dental team in Los Altos, CA!

If you thrive in a collaborative environment, can move seamlessly between front office and back office duties, and are excited about making a difference in patients’ lives — we want to meet you.

???? Why Join Los Altos Family Smiles?

We’re more than a dental office—we’re a team driven by purpose, compassion, and continuous growth. We value curiosity, positivity, and innovation, and we believe in investing in our people as much as our patients.

Our Core Beliefs:

• The best teams are built on kindness, communication, and collaboration.

• Technology should simplify, not complicate—so we embrace tools that make your job easier.

• Growth is intentional—personally, professionally, and as a practice.

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???? The Role: What You'll Be Doing

As our Patient Care & Operations Coordinator, you'll wear multiple hats—treatment planning, patient communication, occasional clinical support, and much more.

You’ll be key in creating a smooth, supportive, and efficient experience for every patient, from the first phone call to follow-up care.

Your Responsibilities Will Include:

• Greeting patients as they come in and communicating with back office team when a patient is ready to proceed.

• Presenting and reviewing treatment plans with patients as well as consents upon arrival.

• Scheduling appointments and coordinating referrals

• Insurance verification, billing, and pre-authorizations

• Maintaining accurate digital records in Open Dental - including gathering photos upon arrival

• Supporting back office needs when needed (sterilization, charting, x-rays, assisting, etc.)

• Assisting with social media presence and community outreach

• Collaborating with our team to build and maintain office protocols

✅ We’re Looking for Someone Who Is:

• Organized and attentive to detail—you’ll be handling treatment plans, scheduling, and billing with precision.

• Tech-Savvy and adaptable—we’re a fully digital office and love implementing efficient new tools.

• Compassionate and patient-centered—able to build trust and guide patients through their dental journey.

• Flexible and team-oriented—willing to jump between front office and back office to keep things running smoothly.

• Growth-minded—you’re always looking to learn and improve.

????️ Your Background Might Include:

• 2+ years experience as a Dental Treatment Coordinator, Billing/Scheduling Specialist, Front Office Administrator, or similar (bonus if you have worked as a dental assistant in the back and know how to scan!)

• Familiarity with dental software (Open Dental preferred)

• Experience with patient engagement tools like Weave or Dental Intel (a plus!)

• Strong communication skills and confidence discussing financial options

• Knowledge of dental terminology and insurance processes

???? What We Offer:

• Full-time, Mon–Thurs schedule (approximately 8 AM – 5 PM, some flexibility)

• Growth opportunities within the practice

• Comprehensive benefits: Dental coverage, health insurance, retirement plan, vacation & sick pay

• Supportive culture that values your input, celebrates your wins, and encourages learning

???? How to Apply:

Please respond with the following:

1. Your resume

2. A brief questionnaire including your compensation requirements

3. Your favorite ice cream flavor (this is your subject line—we’re serious!)