Customer Service Representative – Entry Level

Hayward, CA 94544 • Customer Service • Marketing • Public Relations (PR) • Full-Time

Salary Range:  $50000 - $75000 year

We are hiring a Customer Service Representative (Entry Level) to support in-person customer interactions and help ensure a smooth, positive experience for individuals engaging with our services.

This role is centered around communication, support, and creating a welcoming environment. You will be part of a team that works directly with the public in structured, face-to-face settings.

No prior experience is required—training is provided.

What You’ll Be Doing

  • Serve as a first point of contact for customers in person
  • Provide clear, helpful responses to general questions and requests
  • Support individuals as they navigate services or available resources
  • Maintain a professional and approachable presence throughout the day
  • Assist with keeping service areas organized and running efficiently
  • Work alongside teammates to support daily flow and customer needs
  • Share observations or customer feedback with leadership when appropriate
  • Follow established guidelines to ensure consistency in service

What We’re Looking For

  • Strong communication skills and comfort speaking with people face-to-face
  • Friendly, professional, and dependable attitude
  • Ability to stay organized in active, fast-moving environments
  • Team-oriented mindset with a willingness to learn
  • Reliability and consistency in attendance and performance

Helpful but not required:

  • Experience in retail, hospitality, food service, or other customer-facing roles
  • Interest in customer experience, communications, or service-based work

What We Provide

  • Paid training and onboarding support
  • Hands-on experience in customer service and public interaction
  • Ongoing coaching and skill development
  • Opportunities for advancement into senior team or leadership roles
  • Supportive, team-based work environment
 
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