At Invictus, providing exceptional client service is at the heart of our success. We are currently seeking a motivated Entry-Level Client Service Associate to join our dynamic team. As a key member of our Client Service department, you will play a vital role in expanding our client base and driving the success of our business through strong customer relationships and top-tier service delivery.

This position offers the opportunity to gain hands-on experience in client service, brand development, and business operations. You'll thrive in a fast-paced, high-energy environment while delivering essential support to our clients.

Key Responsibilities:

• Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and offer solutions with professionalism, empathy, and efficiency.

• Brand Ambassador: Represent Invictus and our clients by effectively communicating their brand messages to target audiences.

• Campaign Support: Assist in executing client campaigns that increase brand visibility, customer engagement, and revenue growth.

• Build Strong Client Relationships: Foster and maintain positive relationships with existing customers to improve satisfaction and loyalty.

• Customer Feedback & Continuous Improvement: Collect customer feedback, analyze service outcomes, and identify areas for improvement to enhance future campaigns and experiences.

• Track Campaign Performance: Monitor key performance indicators (KPIs) and provide insights to optimize service delivery and client satisfaction.

• Collaboration Across Teams: Work closely with the Client Service Team and other departments to ensure smooth campaign execution and meet business objectives.

Qualifications:

• Education: An associate degree or equivalent experience is preferred but not required.

• Customer-Centric: A strong passion for providing exceptional service and ensuring customer satisfaction at every interaction.

• Goal-Oriented: Self-motivated, results-driven, and eager to meet and exceed targets while contributing to the team’s success.

• Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with both clients and colleagues.

• Problem-Solving: Strong ability to identify issues, offer solutions, and take proactive steps to resolve concerns.

• Team Player: Ability to collaborate in a fast-paced, team-oriented environment while consistently delivering excellent service.

Why Join Invictus?

• Dynamic Work Environment: Thrive in a high-energy atmosphere that fosters creativity, teamwork, and professional growth.

• Training & Development: Benefit from continuous hands-on training and mentorship to advance your career and build new skills.

• Competitive Compensation: Enjoy competitive compensation and performance-based incentives that reward hard work and dedication.

• Career Advancement Opportunities: Clear paths for growth and leadership opportunities within the company.

• Health & Wellness Benefits: Access comprehensive healthcare options and wellness programs to support a balanced work-life lifestyle.