At Invictus, exceptional client service is the foundation of our success. We are seeking a motivated Entry-Level Client Service Associate to join our dynamic team. As a part of our Client Service department, you will directly contribute to the growth of our client base and help drive the success of our business by fostering strong relationships with customers and ensuring top-notch service delivery.

In this role, you will have the opportunity to gain hands-on experience in client service, brand development, and business operations, while providing essential support to our clients in a high-energy, fast-paced environment.

Key Responsibilities for a Client Service Associate:

• Provide exceptional service by addressing customer inquiries, resolving issues, and delivering solutions with professionalism and empathy.

• Act as a brand ambassador for both Invictus and our clients, ensuring their brand message is effectively communicated to target audiences.

• Assist with the execution of client campaigns, supporting strategies that increase brand visibility, customer engagement, and revenue generation.

• Build and maintain strong relationships with existing customers to enhance satisfaction and loyalty.

• Gather valuable customer feedback, analyze service outcomes, and suggest areas for improvement to enhance future campaigns and client experiences.

• Track campaign performance, monitor key performance indicators (KPIs), and provide insights to optimize service delivery and client satisfaction.

• Work closely with the Client Service Team and other departments to ensure seamless campaign execution and achieve business objectives.

Qualifications:

• Education: An associate degree or equivalent experience is preferred but not required.

• Customer Service Focused: Strong desire to provide exceptional service and ensure customer satisfaction at every touchpoint.

• Goal-Oriented: Self-motivated with a results-driven mindset, eager to exceed set goals and contribute to team success.

• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with clients and colleagues.

• Problem-Solving Ability: Capable of identifying issues, finding solutions, and taking proactive steps to resolve concerns.

• Team Player: Ability to collaborate in a fast-paced environment, ensuring collective team goals are met while delivering excellent service.

Benefits of Working at Invictus:

• Dynamic Work Environment: A positive, high-energy atmosphere that encourages creativity, teamwork, and professional growth.

• Training & Development: Continuous hands-on training and mentorship to support your career advancement and skill development.

• Competitive Compensation: Receive competitive compensation along with performance-based incentives that reward hard work and dedication.

• Career Growth Opportunities: Clear paths for advancement and leadership opportunities within the company.

• Health & Wellness Benefits: Access to healthcare options and wellness programs designed to maintain a healthy work-life balance.