At AZ SLEEP, we believe every individual on our team brings something extraordinary to the table. Our mission is as impactful as our people are talented. We are growth-oriented, solution-focused, and agile—ready to learn from both successes and setbacks. We foster a culture of ownership, accountability, and continuous improvement. If you’re passionate about making a meaningful difference and thrive in a fast-paced, collaborative environment, you’ll feel right at home here.

Position Summary

The Sleep Champion is a pivotal role responsible for overseeing the administrative and operational functions of our dental sleep practice. This individual ensures seamless coordination of patient care for individuals with sleep-related disorders while maintaining robust systems for compliance, business management, and workflow efficiency. As the central point of contact between patients, providers, and external vendors, the Sleep Champion plays a vital role in delivering compassionate, comprehensive, and efficient care.

Key Responsibilities

Patient Coordination & Communication

• Communicate via text, email, and fax to obtain and organize medical records.

• Follow up with patients regarding treatment plans, scheduling, and documentation.

• Coordinate with referring physicians to ensure all necessary documentation is obtained.

• Monitor and support patient adherence to prescribed sleep device treatment plans.

• Confirm appointments at least 48 hours in advance and manage automated communications.

Administrative & Clinical Operations

• Maintain patient records and ensure proper documentation in EHR and other platforms.

• Implement clinical orders and recommendations from the sleep dentist.

• Understand and manage insurance requirements for accurate and timely claims submission.

• Track and maintain all patient communications and follow-ups within system timelines.

• Assist with billing company coordination for coding and billing procedures.

Compliance & Confidentiality

• Ensure adherence to HIPAA and other federal/state laws regarding healthcare information.

• Maintain confidentiality and professionalism at all times, especially under pressure.

• Demonstrate critical thinking and independent problem-solving.

Team Collaboration & Performance Monitoring

• Participate in team calls with internal staff and external providers.

• Share regular updates and insights on patient progress and system improvements.

• Monitor key performance indicators (KPIs) such as call conversions, scheduling efficiency, and financial collections.

• Provide monthly performance reports including actionable recommendations for process optimization.

Required Skills & Qualifications

• Strong understanding of medical records systems and documentation standards.

• Familiarity with medical/dental terminology and the sleep treatment landscape.

• Proficient in EHR systems and general computer applications.

• Excellent communication, organizational, and time management skills.

• Ability to multitask and adapt to shifting priorities in a dynamic setting.

• Exceptional interpersonal skills for professional interaction with patients, providers, and vendors.

• Detail-oriented with a strong commitment to quality and accuracy.

• Understanding of insurance verification, billing, and coding processes.

Performance Benchmarks

• 95% accuracy rate in uploading and processing test results.

• 90% patient satisfaction in financial treatment planning.

• Seamless coordination with vendors for 95% of patient cases.

• Follow up with 100% of undecided patients within one week.

• Provide monthly performance reports with actionable insights.