At AZ Dentist, we believe every team member plays a vital role in creating a welcoming, efficient, and compassionate environment for our patients. We are a dental practice with a specialized focus on sleep-related treatments, and we’re looking for a Front Desk Administrator who can manage day-to-day front office operations while also assisting with coordination related to our dental sleep medicine services.

If you enjoy providing outstanding patient service, keeping things organized, and learning new skills in a growing area of dentistry, this role may be a perfect fit.

Position Summary

The Front Desk Admin is the face of our practice—responsible for delivering a friendly, professional first impression and ensuring the smooth flow of front office operations. In addition to traditional receptionist duties, this role includes supporting our dental sleep medicine services by helping manage patient communications, records, and coordination with referring providers.

Key Responsibilities

Front Desk Duties

• Greet and check in patients with warmth and professionalism

• Answer phones, respond to emails, and manage daily office communications

• Schedule appointments and send confirmations/reminders

• Verify insurance eligibility and collect co-pays or balances

• Maintain cleanliness and organization of the front office area

• Assist with treatment plan coordination and financial discussions when needed

Sleep Coordination Support (Part of Role)

• Help collect and organize medical records and sleep study results

• Understand and manage insurance requirements for accurate and timely claims submission.

• Assist with billing company coordination for coding and billing procedures.

• Communicate with referring physicians and external providers

• Follow up with patients regarding sleep device therapy and required documentation

• Track patient progress in sleep treatment plans (under guidance from the sleep dentist)

• Support insurance verification and documentation for sleep-related treatments

• Share regular updates and insights on patient progress and system improvements.

• Participate in team calls with internal staff and external providers.

What We're Looking For

• 1–3 years of experience in a dental front office or similar healthcare setting

• Must have experience reading and interpreting EOBs, with a strong understanding of insurance contracts and fee schedules

• Strong communication and customer service skills

• Organized and detail-oriented with the ability to multitask

• Familiarity with dental office software and EHR systems(Advanced MD is a plus!)

• Willingness to learn about dental sleep medicine and contribute to that aspect of the practice

• Understanding of HIPAA and commitment to patient confidentiality

• Insurance knowledge (both dental and medical is a plus, especially sleep-related)

Preferred but Not Required

• Experience working in a dental sleep or medical sleep practice

• Knowledge of oral appliance therapy or sleep apnea treatment processes

• Bilingual (English/Spanish) is a plus