Position: Customer Service Representative

Type: Full-time

Job Classification: Employee/W-2

Location: Philadelphia, PA

Compensation: $35,000-42,000 yearly

Start Date: Immediate openings available!

Who We Are

At IDOT, we are a nationally recognized leader in Lead Generation and Marketing Services, specializing in delivering high-quality homeowner health insurance leads to trusted insurance providers. Our reputation speaks for itself, with an outstanding 4.2-star customer rating and a 4.6-star employee satisfaction score. We take pride in fostering a supportive environment for both our provider clients and the families we assist.

Why Work With Us?

Our company thrives on three essential values: Support, Growth, and Opportunity.

• Support: Our leadership team is invested in your success, offering training, mentorship programs, and continuous feedback to help you excel in your role.
• Growth: We promote from within based on performance and dedication, providing clear pathways for career advancement.
• Opportunity: With structured training and development programs, we equip you with the skills needed to succeed. Our roles come with performance-based incentives and bonus opportunities.

Role Overview & Daily Responsibilities

As a Customer Service Representative, your main role is to provide outstanding service to our clients, ensuring they receive the support they need while fostering positive interactions. This role involves engaging with clients through various channels, including phone communication, in-person meetings, and retail events.

Key Responsibilities:

• Develop and maintain strong client relationships through effective communication and responsiveness.
• Assist clients with a variety of needs, from companionship to service inquiries.
• Create a welcoming and supportive experience for every client.
• Maintain accurate documentation and records in accordance with company guidelines.
• Work collaboratively with colleagues to enhance customer satisfaction and address concerns proactively.
• Take part in training sessions and contribute to a positive workplace culture.

What We’re Looking For

• A customer-focused individual with a passion for helping others.
• Strong communication skills; bilingual candidates are encouraged to apply.
• Dependable, punctual, and able to thrive in a dynamic environment.
• Adaptability and professionalism, even in challenging situations.
• Previous customer service experience is a plus, but not required.
• Willingness to learn and actively participate in our training programs.

Compensation & Benefits

• Competitive base salary with unlimited commission potential and performance bonuses.
• Flexible work schedule to support work-life balance.
• Clear pathways for career growth and relocation opportunities.
• Company-sponsored trips and cash incentives for top performers.
• Access to savings programs and company-provided transportation.
• Participation in team-building activities, company events, and professional development workshops.

If you’re looking for a fulfilling career where you can grow while making a real impact, we’d love to hear from you! Apply today and become part of a team that values your success as much as the clients we serve.