Are you friendly, outgoing and eager to help customers have an amazing experience?

Are you organized and forward thinking and enjoy a fast paced work environment?

Are you frustrated with the same old routine and looking for more variety and autonomy?

Join us and help us build something amazing!

Immediate full-time opening for an Office Manager/Customer Concierge in our St Charles Missouri Office. SNL Painting, a progressive residential and commercial painting contractor in St  and the surrounding areas is now accepting applications for a thorough, assertive, and logical Operations Assistant to join our team.

The Customer-Focused Office Manager/Customer Concierge is a critical part of our company so it’s important that the person we choose will be a “fit” with our commitments and shared values. If you or someone you know that is excellent at working independently and would like to be rewarded for your organization, efficiency, tenacity and follow through, please read on or share this.

ABOUT THE JOB - KEY RESPONSIBILITIES:

Customer Support:

• Answer incoming calls and schedule appointments for our sales team.

• Ensure customers receive excellent follow-up and progress update communication via company channels, phone, email, CRM, etc.

• Provide continuous communication before, during, and after the project to ensure customer satisfaction.

Project Support:

• Communicate and collaborate with staff to assist with scheduling, project support, information requests, etc.

• Ensure all field documents are complete and ready in advance of the project start including executed contract, deposit, color schedule, and work order, 

• Communicate with the field for job progress information and facilitate needs and changes as they arise.

• Review timesheets

Office and Administrative Support

• Special Projects-Participate in problem solving, research, and implementation.

• Organize company meetings as needed.

• Plan occasional company offsite events as needed.

• Gather data as needed.

• Ensure documents and receipts are processed and correct..

ABOUT YOU - TRAITS AND SKILLS NECESSARY FOR SUCCESS:

• You have a cheerful and comfortable verbal communication style especially on the phone.

• You are persistent and have the ability to finish tasks despite challenges or resistance.

• You have a preference for maintaining and establishing an organized workplace.

• You enjoy compiling, confirming, and organizing information.

• You are able to see challenges and create solutions.

• You demonstrate self-control and an ability to manage time and priorities.

• You are answerable and accountable for your actions.

• You recover quickly from adversity.

• You are comfortable working independently and autonomously.

• You treat others fairly, regardless of personal bias or beliefs.

REQUIREMENTS:

• Administrative or Operational experience..

• Previous experience overseeing projects - timelines, resources needed, scheduling, etc.

• We are a tech driven company…Cloud-based software, familiarity with and willingness to learn new technologies and applications.

• Proven history at producing measurable results.

• Ability to pass background check 

• DISC Assessment we will provide to you.

SCHEDULE:

• 40 hours per week

• 7:30-4:30 with a 1 hour lunch break

• In our location

COMPENSATION:

• $50,000-$55,000 per year 

BENEFITS:

• 10 Days PTO, Sick, and Personal Time on an accrual basis.

• 6 Holiday’s Paid