Front Desk Receptionist

Medical Front Desk Receptionist

Job Description

Impression Foot & Ankle is excited to announce an opening for a dedicated and professional Front Desk Receptionist at our established podiatry clinic. This full-time role offers a unique opportunity to be an integral part of a team dedicated to providing exceptional care and service to our patients. As the first point of contact, our receptionist helps create a welcoming and efficient environment. This position is based in our clinic. If you are detail-oriented, personable, and have a passion for healthcare, we encourage you to apply.

Duties and Responsibilities

• Greet patients and visitors in a courteous and friendly manner upon entrance.
• Manage patient check-ins and check-outs, ensuring all necessary paperwork is filled out and processed accurately.
• Schedule appointments and maintain an organized appointment calendar.
• Answer phone calls, respond to inquiries, and route calls to the appropriate party.
• Collect and process payments from patients for services rendered.
• Verify patient insurance eligibility and process insurance claims promptly.
• Maintain a clean and organized front desk and waiting area.
• Handle sensitive information confidentially in compliance with healthcare regulations.
• Update patient records in the clinic’s database with accuracy.
• Coordinate with medical staff to manage the daily patient flow.
• Provide administrative support to the medical staff as needed.
• Manage supply inventory and order office supplies when necessary.
• Communicate effectively with patients, providing them with necessary appointment details and instructions for preparation.
• Participate in training and education to improve knowledge and performance level.
• Handle emergency situations calmly and efficiently with proper escalation to medical personnel.

Requirements

• High school diploma or equivalent; further education in medical administration or related field preferred.
• Proven experience in a front desk role, preferably in a medical or healthcare setting.
• Strong communication and organizational skills.
• Proficiency in computer applications including MS Office and patient management software.
• Ability to handle multiple tasks simultaneously and prioritize appropriately.
• Strong interpersonal skills, able to interact effectively with patients, families, and colleagues.
• Knowledge of medical terminology and healthcare procedures.
• Experience with electronic health record (EHR) systems is advantageous.
• Detail-oriented with a focus on accuracy and efficiency.
• Experience in handling patient confidentiality issues according to HIPAA regulations.
• Medical field experience is a bonus but not strictly necessary.