Bilingual (Spanish-Speaking) Case Manager

Department: Social Services Department
Reports to: Program Director or Case Management Supervisor
FLSA Status: Part time-Non-exempt

Location: Plano, TX
Pay: $19-$21/hr

About Us

Texas Muslim Women’s Foundation (TMWF) is a nonprofit organization dedicated to empowering women and their families through programs that promote safety, stability, and self-sufficiency. TMWF serves diverse communities with compassion, cultural sensitivity, and respect.

Position Summary

The Bilingual Case Manager provides culturally sensitive and trauma-informed case management services to Spanish and non-Spanish-speaking survivors of domestic violence, sexual assault, and other forms of abuse. This position is responsible for assessing client needs, developing individualized service plans, connecting clients to community resources, and advocating for their safety and well-being. The Case Manager ensures that all services align with the mission and values of Texas Muslim Women’s Foundation (TMWF).

Essential Duties and Responsibilities

• Conduct intakes and develop individualized service and safety plans.
• Provide case management, crisis intervention, advocacy, and emotional support.
• Coordinate emergency shelter, transportation, and safety planning.
• Connect clients to community resources, benefits, and services. 
• Accompany and advocate for clients with legal, medical, and social agencies.
• Maintain accurate, confidential case records and enter data in VELA.
• Collaborate with staff to ensure coordinated, client-centered care.
• Provide Spanish interpretation, translation, and outreach to Spanish-speaking communities.
• Support prevention, education, and community engagement initiatives.
• Represent TMWF professionally at events and partner meetings

Qualifications

• Bachelor's degree in social work, Psychology, Human Services, or related field (or equivalent combination of education and experience).
• Minimum of two years of experience providing case management or advocacy services, preferably in domestic violence or trauma-related settings.
• Fluency in both Spanish and English (spoken and written) required.
• Strong knowledge of community resources and social service systems.
• Basic knowledge of the police and criminal justice system is helpful.
• Excellent organizational, interpersonal, and communication skills.
• Demonstrated ability to work effectively with diverse populations in a culturally competent manner.
• Sensitivity to the needs of victims of family violence and human trafficking.
• Current Texas Driver’s License and proof of auto liability insurance.

Working Conditions

• Part-time position with occasional evenings or weekends required for outreach or crisis response.
• May involve travel between TMWF offices, shelters, and community partner locations.
• Work may include exposure to emotionally stressful situations.

TMWF is a 501(c)(3) non-profit organization. Tax ID: 20-3060929

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.