Job Posting: Dental Scheduling & Treatment Coordinator

Smile Avenue Family Dentistry

Job Description

Smile Avenue Family Dentistry is excited to announce an opening for a Dental Scheduling & Treatment Coordinator. This essential, full-time position plays a pivotal role in the smooth operation of our practice, ensuring optimal scheduling efficiency and directly contributing to patient care coordination. The opportunity is on-site and requires the coordinator to be present at our office; this is not a remote job. The ideal candidate will act as a crucial link between our patients and the dental services we offer, providing a seamless experience from the first point of contact to the completion of their treatment.

Duties and Responsibilities

• Proactively fill open chair time to protect daily production goals.
• Maintain and manage the ASAP list for immediate scheduling needs.
• Perform outbound calls daily to fill scheduling gaps and optimize productivity.
• Reappoint and reschedule cancelled appointments promptly to maintain a full calendar.
• Optimize hygiene and doctor scheduling to maximize clinic efficiency.
• Reduce no-shows and last-minute cancellations through effective communication strategies.
• Track and report weekly on production added through proactive outreach efforts.
• Identify opportunities for same-day production growth by adding restorative or hygiene services when possible.
• Offer and coordinate same-day appointments for family members of scheduled patients.
• Advance the scheduling of restorative and hygiene patients to earlier dates when openings occur.
• Manage reactivation and recovery lists, focusing on overdue hygiene and restorative patients as well as engaging those with incomplete treatments.
• Present treatment plans and review financial arrangements with patients as needed.
• Follow up on unscheduled treatment to support case acceptance initiatives.
• Assist the clinical team when short-staffed, support front desk overflow, and step in for absent staff when necessary.
• Support both hygiene and restorative flow during peak clinical operation times.

Requirements

• Prior dental front office experience is required.
• A background as an Assistant or Treatment Coordinator is preferred.
• Strong confidence in handling phone communications and patient interactions.
• Ability to comfortably discuss treatment options and financial matters with patients.
• High organizational skills with a goal-oriented approach to office management.
• The ideal candidate should be production-minded and comfortable making outbound calls daily.
• Resilience to rejection and the ability to remain motivated under pressure.
• Flexibility to pivot between different roles and tasks without ego.
• A thriving capacity in growth-oriented and dynamic environments.
• Expectation to maintain a minimum of $4,000 per week in scheduled production through outreach efforts.
• Commitment to contribute to monthly office production goals and maintain high scheduling efficiency.
• Professional attendance and punctuality are mandatory.

Why Join Smile Avenue

• Competitive pay (Based on experience)
• Medical & dental benefits plus EXCITING Weekly Profit Share.
• Paid time off and holidays.
• Continuous leadership development and training opportunities.
• A supportive, innovative culture where your ideas matter and your work is recognized.