Patient Services Specialist 
Department: Front Office | Reports to: Patient Services Manager

We’re seeking a Patient Services Specialist to join our team—primarily focused on in-person check-in/out duties, with occasional phone coverage as needed. This role is key in creating a welcoming, efficient front desk experience and supporting overall patient satisfaction.

Key Responsibilities:

• Greet and assist patients at check-in and check-out

• Verify insurance and collect co-pays/balances

• Schedule appointments and maintain accurate records

• Occasionally provide phone coverage: triage calls, schedule, and assist patients

Qualifications:

• Medical office or ophthalmology experience preferred

• Strong communication, organization, and customer service skills

• Familiarity with EMRs, Microsoft Office, and multi-line phone systems

• Some college or degree preferred

You’ll thrive in this role if you're friendly, detail-oriented, and calm under pressure. Join us in making a difference in patient care and clinical research.