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Patient Services Specialist – Hybrid Role
Department: Front Office | Reports to: Patient Services Manager
We’re seeking a Patient Services Specialist to join our team in a hybrid role—primarily focused on in-person check-in/out duties, with occasional phone coverage as needed. This role is key in creating a welcoming, efficient front desk experience and supporting overall patient satisfaction.
Key Responsibilities:
Greet and assist patients at check-in and check-out
Verify insurance and collect co-pays/balances
Schedule appointments and maintain accurate records
Occasionally provide phone coverage: triage calls, schedule, and assist patients
Qualifications:
Medical office or ophthalmology experience preferred
Strong communication, organization, and customer service skills
Familiarity with EMRs, Microsoft Office, and multi-line phone systems
Some college or degree preferred
You’ll thrive in this role if you're friendly, detail-oriented, and calm under pressure. Join us in making a difference in patient care and clinical research.
We are eye physicians and surgeons in Louisville, Kentucky, and Southern Indiana. In practice since 1984, we have performed over 15,000 laser vision correction procedures and over 100,000 cataract extractions and other surgical procedures. Our eye doctors have a combined experience level exceeding 120 years, including over 80 combined years of eye surgery experience.
We offer all eye services, including LASIK Laser Vision Correction, Cataract Surgery with PanOptix Advanced Cataract Implant Lenses for distance and near vision, Laser Surgery for Medical Eye Conditions, Corneal Transplants, Eye Exams, Contact Lenses, Glasses, Botox Injections and treatment of Dry Eye Disease, Glaucoma, Diabetic Eye Disease, Macular Degeneration.
We also play a significant role in the development of new medications and treatments through our clinical trials division, called Butchertown Clinical Trials.